Job Description

:What You\'ll DoAs our Customer Reference Program Manager in Pune, Maharashtra, India, you will primarily focus on handling reference requests for customers and prospects, coordinating with internal teams to gather relevant information, and ensuring timely responses to inquiries.You will maintain a database of reference materials, including case studies, testimonials, and customer quotes. You will monitor and report on the effectiveness of reference and customer advocacy activities. In addition, you will assist with finding customers to participate in case studies, videos, slides, and webinars. With the ability to shape messaging and create compelling stories, this role will help bring to life the stories of our customers. You will balance telling high-level brand stories with developing problem-solution-impact stories that showcase the value of Avalara across industries and regions. This is a unique opportunity to play a vital role in an exciting, industry-leading technology business.
What You\'ll Need to be Successful

• Strong interpersonal skills, time management, accuracy, and a passion for communicating effectively (speaking and writing in English) are required.
• Global experience and cultural sensitivity building and working across teams in other geographies
• 3-5 years of experience in customer advocacy, reference management, or marketing-related roles.
• You are self-directed with an unparalleled work ethic, yet equally comfortable contributing within a global team environment.
• You have a proven track record of building and executing high-impact, high-volume programs at scale. Impeccable organizational skills and the ability to zoom out (see the big picture) and zoom in (pay attention to detail) are crucial to success.
• You can generate reports in Excel using data extracted from CRM systems such as Salesforce. Learning and using PowerBI would be a bonus.
• You have a high learning acumen. If you have a problem to solve and are unsure what to do, you will research potential answers and then ask leaders for approval.

About the TeamAt Avalara, product marketing is often the driving force behind getting products to market and ensuring their ongoing relevance. We sit at the intersection of internal (Product, Sales, Marketing) and external (Prospects, Influencers, and Buyers) audiences - gathering market insights, channeling the voice of the customer, understanding the buyer and the buying process, crafting reusable positioning, messaging, and competitive differentiation statements, and enabling sales and marketing to create demand and close deals; all with the end objective of accelerating product adoption.
About AvalaraWere Avalara. Were defining the relationship between tax and tech.Weve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year.Last year, we became a billion-dollar business, and our tribe expanded by a cool thousand people - theres nearly 5,000 of us now. Our growth is real, and were not slowing down - not until weve achieved our mission - to be part of every transaction in the world.Were bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture weve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.Weve been different from day one. Join us, and your career will be too.EEO StatementWere an Equal Opportunity Employer. Supporting diversity and inclusion is a cornerstone of our company we dont want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

Avalara