Job Description

Company DescriptionWNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.Day-to-day operational support for Microsoft Office 365, including Exchange Online, SharePoint Online, Microsoft Teams, and other Microsoft 365 servicesUnified Communications / Messaging / Collaboration technical backgroundProvide SME knowledge in Office 365 (Exchange, Teams, Intune), Mimecast, MDM platforms and mobile computing technologies and devices.Provide technical support and assistance to end-users of Microsoft Office 365Troubleshoot and resolve technical issues related to Office 365Maintain and support Exchange Online, Exchange Online Protection, and Microsoft Azure infrastructure.Provide effective and efficient support to our users while logging this information into our FreshService ticketing tool.Field incoming help requests from end users via telephone, e-mail, and ticket logging system in a courteous manner.Ensure that Service Desk policies and procedures and best practices are implemented and adhered to, particularly our change, problem and incident management procedures (based on the ITIL v4 standards).Ensure that all calls and issues are dealt with in a timely and efficient manner.Evaluate documented resolutions and analyse trends for ways to prevent future problems.Identify and learn appropriate software and hardware used and supported by the organisation.Field incoming help requests from end users via telephone, e-mail, portal, and ticket logging system in a courteous manner.Escalate calls to the relevant work stream in a timely manner.Report all suspected information security incidents and breaches.Understand and adhere to all established CTM and IT policies, standards, and procedures, especially Information Security policies and operational procedures.Troubleshoot Handoff & access related issues.Following the asset management procedure, ensure Assets are correctly logged and accurately maintainedQualifications

• Bachelor's degree in Computer Science, Information Technology, or related field
• 3+ years of experience in managing Exchange Online and Microsoft 365 messaging services
• 2+ years of experience with Microsoft Intune
• Strong knowledge of cloud services management and IT infrastructure
• Proficiency in system administration and troubleshooting
• Experience with enterprise mobility and security solutions
• Excellent analytical and problem-solving skills
• Strong attention to detail and ability to manage multiple projects efficiently
• Effective communication skills, both written and verbal
• Microsoft 365 Certified: Enterprise Administrator Expert certification (preferred)
• Microsoft 365 Certified: Messaging Administrator Associate certification (preferred)
• Experience with PowerShell scripting for automation (preferred)

• 100% Work from Office (24 X5)
• No Mobile Phones/storage devices allowed within the floor
• Rotational shifts including Night shifts
• Current office location is Vikroli however team will move to Thane sometime in Marxe2x80x99Aprxe2x80x9925

WNS Global Services