Job Description

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.



• Experience of minimum 2 year in General Insurance. Above average communication skills is required to enable interactions with client
• Role involves processing insurance policy related transactions - new business, renewals, amendment, enquiries, etc received from Agencies/Customers.
• Understand customer queries, feedback and respond in a positive manner.
• Should deliver the required goals on Productivity, Accuracy or any other metrics specified by Business / Process
• Solutions mind-set, helping nature, passion for the customer and the customer experience.
• Ability to adapt self with the team in-case of adversity, business challenges/requirement.
• Has the ability to demonstrate working in a positive and fulfilling work environment with minimal supervision.
• Average communication skills - verbal and written. Proficiency & comprehension in English is required on written skills to read / respond to the emails/documents.
• Strong ability to multi-tasking.
• Efficient in internet, computer usage, typing and web-based application skills.
• Attention to details
• Should be ok with working in 24• 7 environment, spilt offs and rotational shifts.



Qualifications

Graduate