Job Description

Company DescriptionWNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

• Should have total relevant experience of 10+ years
• Candidates having both (Windows & Non-Windows) OS knowledge will be added advantages.
• Should have good working knowledge of Virtualization Hypervisors along with HCI.
• Should have good working knowledge of File & Block Storages.
• Should have good grasping power and willingness to learn and acquire knowledge about the technologies they might have not worked upon, however it called for.
• Should been managing a team of at least 8-10 personnel across 24x7 Operations.
• Should have managed large/enterprise datacenter with more than 1500+ physical servers along with other devices
• Knowledge of cloud services on Public cloud (AWS, Azure), IaaS, PaaS platform
• Should have basic understanding about Networking Components and its functionality.
• Should be well versed with Audits (PCI, ISO, SOX, SAS70, HIPAA etc) along with VA Mitigations.
• Should be well versed with Server patching process which includes regular updates & Vulnerabilities.
• Should be well versed with publishing reports & tracking the tasks.
• Should be able to architect technology designs (Onpremise & Cloud)
• Ability to work on Linux hardening, patching.
• Knowledge of logging, monitoring, alerting systems.
• Should have ability to identify and improvise the process in function.
• Should have knowledge about some scripting language
• Should possess good troubleshooting skills and resolve issues quickly.
• Preferably from the BPO industry which has 24x7 Operations.
• Should be able to manage pressures and handle tasks accordingly.
• Should be very dynamic & enthusiastic in work.
• Should be in tandem with the technology changes.
• Understanding of ITIL Framework and its implementation in support.
• Managing Escalations and should be available on severity calls during service degradations.
• Mentoring Shift Engineers (24x7 Operations)
• Ready to work in shift or off hours whenever required
• Ability to create template based doc. Such as SOPs, RCA
• Escalation and troubleshooting of Infrastructure specific incidents from Service Desk & Incident Management.
• Maintaining and updating infrastructure design/build document sets
• Should have worked under ITIL Framework.
• Automate the mundane tasks.

• Bachelors of Engineering any stream w/ 10+ Yrs of relevant experience.
• Bachelors in Science with Technology such as Bsc.IT w/ 10+ Yrs of relevant experience.
• Certification on any Technology or Multiple Technology will be added advantage.

WNS Global Services