Job Description

Company DescriptionWNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.Key points:Problem Management exp

• 24/7 Rotational shift - No fixed weekend offs
• Work from Office only
• Good Communication - Verbal & Written
• Candidates should be female only
• IT infrastructure overview
• Knowledge and experience of supporting range of IT applications, platforms and technologies
• Ability to produce management information reports from ITSM systems
• Knowledge and understanding of best practice frameworks for the delivery of IT services
• MS Office Intermediate
• Managing and troubleshooting issues on the dedicated 24*7 bridge
• Drive functional team performance to maintain SLA deliverables
• To create a conducive and stimulating environment for Service Desk team members to accomplish their targets
• Monitor Service Desk dashboards
• Cross geographical communications for end users and end user computing groups
• Managing overall response and resolution for Enterprise IT
• Interviewing potential candidates and hiring backfills for IT SD
• Escalation management of dedicated helpdesk

WNS Global Services