Job Description

Company DescriptionWNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.Experience with 4 Years to 6 Years in same or relatedCrucial

• Active Directory (including Entra) or VMware vSphere/vCenter (including vswitch settings)
• Server Performance monitoring and tuning
• Server software install
• Detailed diagrams such as DFD, rack elevations, etc

Important

• Automated Powershell
• DNS / DHCP
• Azure IaaS (Server Management Activities on Azure)

Some Knowledge

• Azure IaaS
• Compliance/Audit experience
• MFT and SFTP - some knowledge (Important for non-senior engineers, we get 5 - 7 sftp tickets a week)

Nice to have

• Linux
• Veeam (must know BCDR methodology)
• SAN Array config and connectivity
• Intune
• KMS

Good to Have experience with Citrix VDI3 -5 years experience with VMware n VMware, vSphere/vCenter (including vswitch settings)
or
3 to 5 years Active Directory (including Entra)

• Implement Intune best practices and maintain the established environment
• Applied knowledge of ISO 27001 / SOC Controls
• Hands on experiance with Citrix DaaS
• Developed backup strategies and implimented & maintained them
• Expert level knowledge in Microsoft InTune and it's best practices - including Policies, MDM, Application deployment, Autopilot
• Identity management with Microsoft Entra
• Entra - App Registrations & Enterprise Applications
• Entra - Conditional Access Policies
• Entra - MFA configuration
• Expert level knowledge of PowerShell with focus on Windows Server, Azure AD, and Office 365
• Contribute to documentation by writing and updating existing documents and diagrams
• Good understanding of networking
• Information and Data Security principles
• ITIL Policies and procedures operations
• Firmly understand concepts of PKI
• Establish/maintain Azure App Registrations
• Established working knowledge of PowerShell.
• Knowledge of Windows Operating Systems (mainly Windows 10 /11)
• Knowledge of Windows Server from 2012R2 to 2022
• Group policy, domain trust, systems management
• Configure and maintain proxy server, adding rules, new domains, coordinating with InfoSec on execution
• Configure new, updating firmware, policy changes
• Configuration based, version based, policy based issues are handled
• Support all issues E.g. (install, update and s/w configuration)
• Keep server running and install license
• Support on setting up the machine and connectivity
• Support New scope, changing scope, expanding scope
• Support on Cleaning up old records, adding new records, syncing records between different server
• Integration with MFA provider DUO and anything it has to be connected to
• Support on non-working components, PGP key management
• Maintain connectivity to servers and AD
• Build and manage radius authentication, configuration, network connectivity to and from.
• Support on issues related to Server running slowly, scaling issues
• Having a minimum of 2 to 5 Years of Experience Manage Physical and Virtual Servers in a large geographically dispersed environment typically 300+ Servers, Azure Backup and physical and virtual storage systems.
• Coordination with external vendor for the Issue resolution and solution optimization.

• Accountable for ensuring SLA adherence with on time ticket acceptance and closures.
• Inventory Updates and EPO Compliance.
• Ready to work in Rotational shifts(24x5).
• Required to prepare Technical SOP's and bring in improvements.
• Knowledge to created and manage VMs physical and virtual storage systems

Diploma/Graduate

• Experience in handling administering Windows Servers across multiple OS flavours.
• Experience on configuration and troubleshooting of Windows Clusters
• Experience on troubleshooting DHCP and DNS Services.
• Knowledge of networking fundamentals.
• Experience in tracking server activity, performing upgrades of software, addressing technical problems.
• Good Documentation Skills
• Excellent troubleshooting, debugging capabilities.

Must have workable knowledge on any of the below mentioned Tool/Application/Software-

• Intune, Intune Certificate Connector
• Linux - Operating System/ administration
• Managed File Transfer via SFTP
• Microsoft IIS, KMS, NDS & Radius
• NDES Server (SCEP)
• IPAM
• Server performance monitoring & tuning
• Server software installation,
• Veeam Backup and Replication, Veeam One - Server/Network Monitoring
• PRTG - Server/Network Monitoring
• Cisco UCS
• Windows 10 / 11
• Windows Server Active Directory 2012 R2 & 2019 domain administration skills including users and computer management.
• Networking, TCPIP, DNS, VPN

QualificationsBachelors DegreeAdditional Information24X5 Support (night shift included)Mumbai (Vikroli) Location onlyWork from Office only

WNS Global Services