Job Description

We currently have an exciting and challenging opportunity available to be part of the Korn Ferry RPO team! Our client, a Technology giant is looking for a Recruitment Quality Assurance Analyst to be based in either Hyderabad/ Bangalore/ Gurgaon to work onsite (at least 3 times a week). The role Working with the Regional leaders and regional team, you will develop and ensure delivery of the quality assurance (QA) roadmap and plan. Using your expertise and insight, you will work to understand challenges, create solutions, and deliver an unparalleled experience for our clients and teams. You will mitigate risk and drive opportunities to enhance operational excellence, to deliver positive outcomes, strengthen our partnerships, and promote ongoing account evolution. Responsibilities Effective Control Embed governance framework to monitor and mitigate risks. Analyze compliance metrics to identify and mitigate risks. Complete periodic audits/spot checks to ensure system/process compliance and data integrity. Where issues are identified, establish the root cause, assist with solutioning, and implement in collaboration with account leadership. Identify, create, and ensure follow-up of action plans identified during quality monitoring. Escalate any issues that are not remediated promptly, partnering with the appropriate leader. Get ahead of aged requisition trending and initiate hyper care programmes. Keep process manuals, process maps and standard operating procedure documents up to date. Ensure they are easy to find and easy to use. Ensure robust document management and controls are in place / maintained (including SharePoint structure and permission management). Own the account\'s SharePoint sites and Teams channels. Solution Effectiveness Participate in voice and diagnostic work led by the global QA team, as needed. Create and manage delivery of the account\'s QA roadmap and plan, agreed in partnership with the KF account team, global QA, and client stakeholders. Engage experts from KF CoEs to input to and help deliver work identified and prioritized in the roadmap and plan. Identify and manage project risks, issues, and dependencies. Align with global QA and Account Leader on project prioritization and regularly report status to key stakeholders (monthly updates, highlight how KF is evolving the service in Quarterly Insight Meetings, etc.). Ensure robust change management plans are in place and delivered. Proactively identify opportunities for improvement and make constructive suggestions for change, including proposed change management steps. Leverage global QA and CoE expertise and support. Design and deliver process improvements, driving global consistency (with local tailoring where needed). Partner with global QA to resolve escalations and develop/deliver remediation plans (where needed). Capability and Insights A subject matter expert on the account\'s recruitment systems, processes, and compliance requirements. Actively participate in KF QA and Technology Communities of Practice. Identify good practices and make these available as business insights. Participate in benchmarking and projects led by global QA. Account technology lead for all tools the team has access to (ATS, AI sourcing, etc.). Ensure the team get the full benefit from the tools, and partner with the KF CoEs and the client\'s technology leads to further enhance technology solutions. Ensure the team is trained on the account\'s recruitment process, systems, ways of working, QA programmes, etc. Initiate/prioritise training based on quality reviews, root cause analysis and troubleshooting. Create and/or coordinate training: track participation, evaluate results, gather feedback, and make improvements. Ensure training and materials are fit for purpose, sustainable and kept up to date. Help communicate process/technology changes. Drive on-time completion of mandatory training, KF new hire core curriculum and learning journeys. Skills and Attributes for Success Experience working in recruitment delivery (as a recruiter/sourcer/leader), recruitment operations, continuous improvement and/or project management In-depth knowledge of recruitment processes and best practice, and how to drive performance and governance across a large, dispersed recruiting team (whether internal or RPO) Proven project and change management skills and experience Experienced at identifying risks and developing and implementing risk mitigation strategies

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