Job Description

Roles and Responsibilities:

1. Customer Outreach and Payment Collection: o Contact customers listed in the recovery database to discuss and arrange the payment of overdue amounts. o Conduct follow-up calls as necessary to ensure payments are received within agreed timelines.

2. Route Planning and Execution: o Coordinate with fellow agents and the operations manager to plan and optimize daily recovery routes. o Visit customers' locations to discuss overdue payments or recover assets as required.

3. Standard Operating Procedures (S.O.P.) Compliance: o Adhere to the established Standard Operating Procedures (S.O.P.) and operate within the defined limits to handle recovery processes effectively. o Ensure all actions taken are documented and reported in line with company policies.

4. On-Site Recovery Operations: o Independently visit defaulters to negotiate payments or recover vehicles as per company guidelines. o Handle on-site interactions with professionalism to maintain customer relationships and the company's reputation.

5. Deadline Management: o Work diligently to meet deadlines set by the operations manager for recovering payments and assets. o Report progress and any challenges faced to the manager in a timely manner.

6. Interpersonal Skills: o Exhibit strong interpersonal skills to build rapport with customers and manage interactions positively. o Maintain a calm and professional demeanor, even in difficult or high-pressure situations

Job Type: Full-time

Pay: ?18,000.00 - ?22,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Morning shift
• Rotational shift
• Weekend availability

Supplemental Pay:

• Performance bonus

Work Location: On the road