Job Description

Greeting and Welcoming : Warmly welcome patients and visitors, providing assistance and directing them to the appropriate department or personnel.

Appointment Scheduling : Manage and schedule appointments, ensuring accuracy in the system and coordinating with other staff members.

Phone Handling : Answer and screen phone calls, addressing inquiries or transferring calls to the relevant departments.

Patient Registration : Collect and verify patient information, insurance details, and necessary documentation during check-in.Information Dissemination: Provide information about hospital services, policies, and procedures to patients, visitors, and staff members.

Handling Queries : Address general inquiries, resolve issues, and assist in problem-solving to enhance patient satisfaction.

Cash Handling : Process payments, co-payments, and manage financial transactions related to front office services.

Multitasking: Handle multiple tasks simultaneously, balancing the needs of patients and administrative responsibilities.

Maintaining Cleanliness : Keep the front office area tidy and organized to create a professional and welcoming environment.

IP Billing Executive:

Job Responsibilities:

• Maintain Billing Register.
• Update room-wise census as and when patient gets admitted / discharged.
• Conduct patient bill assessment on a daily basis for all in-patients and initiate advance deposit augmentation wherever the bill exceeds the credit limit.
• Maintain IP bill Control Register.
• Co-ordinate with the Ward Secretaries / Ward Staff, Housekeeping Department and other relevant departments for discharge functions leading to timely patient bill rising.
• Carry out all routine typing associated with IP.
• Ensure that the Credit and Insured patients' records for submission to appropriate authority for bill realization are carried out routinely without backlog.
• Assist HOD and other colleagues in all matters concerned with Departmental related Hospital work.
• Enter and maintain record of all types of vouchers and related documents
• Ensure smooth and complete hand over and takeover at shift change.
• Prepare list of outstanding and incomplete bill payments on a routine basis as specified or on a monthly basis at the minimum.
• Prepare and ensure that the days / shifts summary collection statement is submitted on time.
• Check all bills, register entries for accuracy and put up to approving, clearing, signing authority on a daily basis in a routine manner as specified by superiors.
• Maintain cordial relations with other departments
• Clarify bills / amount to patients / relatives
• Provide appropriate statements of accounts as and when required by the Head of the Department.
• Follow the Departmental Protocols / Procedures.
• Any other work that may be entrusted from time to time by his / her superior.

Insurance Executive:

:

Must have a clear understanding of the Hospital Vision and Mission.

Oversees administration of medical services to Insurance and Corporate patients or/and customers of the Hospital.

Liaises with insurance companies regarding eligibility, payments, reconciliation and

other requirements.

Reviews insurance claims to ensure accuracy as per agreement, prior to dispatch to respective insurance companies.

Proactively reports critical issues to Management and submits monthly aging and other

reports to line manager and Accounts.

Designs, updates and implements policies, procedures and protocols to ensure efficiency and accuracy in insurance operations.

Monitors insurance discounts, rejections and submits periodic reports to the Management for review.

Ensures that the insurance schemes are up to date on the system.

Attending and organizing the insurance presentation internally and externally.

Assume new responsibilities as and when needed.

Schedule :

Rotational Shift

Experience:

Both Fresher & Experienced can apply

Job Types: Full-time, Permanent, Fresher

Pay: ?12,000.00 - ?20,000.00 per month

Benefits:

• Flexible schedule
• Provident Fund

Schedule:

• Day shift
• Rotational shift

Supplemental pay types:

• Yearly bonus

Experience:

• total work: 3 years (Preferred)