Job Description

We are seeking a friendly, professional, and organised Hotel Receptionist to join our team. This role is ideal for someone who thrives in a fast-paced environment, enjoys interacting with guests, and has a passion for providing excellent customer service.

Responsibilities:

- Greet guests warmly and ensure a smooth check-in and check-out process.

- Manage reservations through platforms such as Booking.com, and other booking systems.

- Handle guest inquiries, requests, and complaints in a courteous and efficient manner.

- Maintain an up-to-date knowledge of room availability, rates, and services.

- Coordinate with housekeeping, maintenance, and other departments to ensure a seamless guest experience.

- Ensure the hotel lobby and reception area are tidy and welcoming at all times.

- Assist with administrative tasks such as managing guest records.

- Maintain a high level of professionalism and confidentiality.

Requirements:

- Previous experience in hotel or hospitality industry preferred, but not compulsory.

- Strong communication and interpersonal skills.

- Excellent organizational and multitasking abilities.

- Proficiency in hotel management software and online booking platforms.

- Ability to remain calm and composed in stressful situations.

- Friendly and approachable demeanor with a passion for guest satisfaction.

Join our team and play an integral role in delivering exceptional guest experiences!

Job Types: Full-time, Part-time

Pay: ?6,000.00 - ?12,000.00 per month

Expected hours: 50 per week

Benefits:

• Paid time off

Schedule:

• Day shift
• Morning shift
• Night shift
• Rotational shift
• Weekend availability

Supplemental Pay:

• Commission pay
• Performance bonus

Experience:

• Front desk - Receptionist: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person