Job Description

Position Overview: We are seeking a friendly, organized, and efficient Hospital Receptionist to join our team. The ideal candidate will be the first point of contact for our patients and visitors, providing excellent customer service and ensuring the smooth operation of the reception area.

Key Responsibilities:

• Greet and welcome patients: Provide a warm and friendly welcome to patients and visitors as they arrive at the hospital.
• Manage appointments: Schedule, reschedule, and cancel patient appointments, ensuring accurate record-keeping.
• Answer inquiries: Respond to phone calls, emails, and in-person inquiries regarding hospital services, directions, and other information.
• Admission & Discharge: Assist patients with the check-in and check-out process, including collecting necessary documentation and information.
• Maintain records: Accurately enter and update patient information in the hospital's electronic health records system.
• Billing and payments: Process payments, issue receipts, and handle billing inquiries.
• Coordinate with medical staff: Communicate effectively with doctors, nurses, and other hospital staff to ensure efficient patient flow and address any issues.
• Administrative tasks: Perform general administrative duties, such as filing, photocopying, and maintaining a tidy reception area.

Qualifications:

• Graduation in any stream/High school diploma or equivalent; additional certification in office administration or related field is a plus.
• Proven experience as a receptionist or in a similar customer service role, preferably in a healthcare setting.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficient in using computers and office software (e.g., MS Office).
• Ability to handle sensitive and confidential information with discretion.
• Professional appearance and attitude.

Working Hours:

• Full-time/Part-time
• Morning/Evening/Night

Benefits:

• Competitive salary
• Health insurance
• Paid time off
• [Other benefits]

Job Types: Full-time, Part-time, Permanent, Fresher

Pay: ?10,000.00 - ?50,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Experience:

• total work: 1 year (Preferred)

Work Location: In person