Receptionist
Year Sanand, Gujarat, India
Job Description
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The Hospital Receptionist serves as the first point of contact for patients, visitors, and healthcare professionals. This role requires exceptional customer service skills, the ability to multitask, and a friendly and professional demeanor. The receptionist is responsible for managing the front desk, handling patient inquiries, scheduling appointments, and ensuring the smooth operation of the reception area. Key Responsibilities: 1. Greeting and Registration:
- Welcome patients and visitors with a warm and professional demeanor.
- Register new patients and update existing patient information in the hospital database.
- Schedule patient appointments and manage the appointment calendar for healthcare providers.
- Coordinate with medical staff to ensure efficient patient flow and minimize wait times.
- Handle appointment cancellations, rescheduling, and follow-up reminders.
- Answer incoming phone calls promptly and direct them to the appropriate departments or personnel.
- Respond to patient and visitor inquiries in person, over the phone, and via email.
- Provide information about hospital services, policies, and procedures.
- Assist patients with billing inquiries and process payments.
- Coordinate with the billing department to resolve billing issues and discrepancies.
- Act as a liaison during emergencies, directing patients and visitors to the appropriate emergency services.
- Follow hospital protocols for emergency situations, including contacting security and medical staff.
- Day shift
- Microsoft Office: 1 year (Preferred)
- Front desk - Receptionist: 1 year (Preferred)
- total work: 1 year (Preferred)
- English (Preferred)
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Job Detail
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Job IdJD3322442
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSanand, Gujarat, India
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EducationNot mentioned
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ExperienceYear