A receptionist is the first point of contact for customers and manages the front desk of an organization. Their duties include:
Greeting visitors: Receptionists should be courteous and professional at all times.
Answering phones: Receptionists should take messages and direct them to the appropriate staff member in time.
Managing correspondence: Receptionists should handle queries and complaints via phone, email, and general correspondence.
Scheduling appointments: Receptionists should take messages and schedule appointments.
Maintaining visitor logs: Receptionists should keep track of visitor logs, including details about the person they visit and the purpose of their visit.
Preparing access cards: Receptionists should prepare access cards for visitors.
Handling administrative tasks: Receptionists should perform basic filing and recordkeeping, and assist with basic office duties.
Managing office supplies: Receptionists should keep track of office supplies and place orders when required.
Managing meeting room availability: Receptionists should coordinate internal and external events, and set up meeting facilities.
Cleaning and organizing the reception area: Receptionists should keep the reception area tidy and organized.
Some other duties of a receptionist include:
Receiving mail, documents, packages, and courier deliveries and delivering or distributing items
Some skills that are important for a receptionist include:
Strong communication and organizational skills
High level of professionalism and courtesy
Excellent time-management skills
Works well with others and can multitask
Proficient in Microsoft Office software
Great attention to detail
A pleasant personality
The ability to deal with emergencies in a timely and effective manner
Stress management skills
Managing security and telecommunications systems
Handling transcription, printing, photocopying and faxing