Job Description

Key Responsibilities:

• Visitor Management:
• Greet and welcome visitors in a warm and professional manner.
• Notify employees of visitor arrivals and direct visitors to the appropriate office or meeting room.
• Maintain a visitor logbook for security and administrative purposes.
• Phone and Communication Management:
• Answer, screen, and forward phone calls in a polite and professional manner.
• Take and relay messages accurately.
• Respond to inquiries via phone, email, or in person, providing relevant information when necessary.
• Appointment Scheduling:
• Schedule and manage appointments and meetings for employees and management.
• Maintain an organized calendar for conference rooms and meeting spaces.
• Administrative Support:
• Handle incoming and outgoing mail and packages.
• Perform light administrative duties such as data entry, filing, and organizing office supplies.
• Assist with office correspondence and prepare documents as needed.
• Office Organization:
• Ensure the reception area is tidy and presentable, with all necessary supplies.
• Maintain office directories, signage, and other informational materials for visitors and staff.
• Security and Compliance:
• Monitor building security by following visitor protocols, issuing visitor badges, and adhering to health and safety policies.
• Ensure compliance with company confidentiality agreements and data protection policies.
• Customer Service:
• Provide exceptional customer service to clients, visitors, and employees.
• Handle complaints or concerns in a professional and timely manner, escalating to the appropriate department when necessary.
• Collaboration:
• Work closely with various departments to support their administrative needs.
• Assist in preparing for meetings, conferences, and events as required.

Key Skills & Competencies:

• Communication Skills: Strong verbal and written communication abilities; ability to interact with people at all levels.
• Organization and Time Management: Ability to manage multiple tasks, prioritize effectively, and maintain attention to detail.
• Interpersonal Skills: Friendly, approachable demeanor with strong customer service skills.
• Problem-Solving: Ability to handle inquiries or challenges professionally, using sound judgment.
• Tech Savvy: Proficiency in Microsoft Office Suite (Word, Excel, Outlook), office management software, and basic phone systems.
• Multitasking: Ability to manage phone calls, visitors, and administrative tasks simultaneously in a fast-paced environment.

Qualifications:

• Education: High school diploma or equivalent. Additional certification or coursework in office administration is a plus.
• Experience: Previous experience in a receptionist or administrative role is preferred, but not required.
• Technical Skills: Familiarity with office equipment (e.g., phone systems, fax machines, printers), and basic computer skills.

Job Types: Full-time, Permanent

Pay: ?10,000.00 - ?18,000.00 per month

Benefits:

• Health insurance

Schedule:

• Day shift
• Evening shift
• Fixed shift
• Monday to Friday
• Morning shift
• Night shift
• Rotational shift
• Weekend availability

Supplemental Pay:

• Overtime pay
• Performance bonus
• Yearly bonus

Experience:

• Front desk - Receptionist: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person