Job Description

Key Responsibilities:Receptionist Duties:

• Front Desk Management:
• Greeting and welcoming visitors.
• Managing the front desk and maintaining a professional environment.
• Handling inquiries and directing visitors to appropriate personnel.
• Administrative Tasks:
• Answering and forwarding phone calls.
• Managing incoming and outgoing mail.
• Scheduling appointments and maintaining calendars.
• Coordination and Communication:
• Liaising with internal staff and external clients.
• Managing meeting rooms and organizing meetings.
• Handling general office duties such as filing, copying, and maintaining records.

Telecaller Duties:

• Outbound Calling:
• Making calls to potential or existing customers to inform them about products, services, or promotions.
• Conducting surveys or market research.
• Following up on leads and generating sales or appointments.
• Inbound Calling:
• Handling incoming calls and providing information or assistance.
• Addressing customer queries and resolving issues.
• Logging call information and customer interactions.
• Customer Relationship Management:
• Building and maintaining positive relationships with customers.
• Collecting feedback and reporting to management.
• Upselling or cross-selling products and services where appropriate.

Required Skills:

• Communication Skills:
• Excellent verbal and written communication skills.
• Ability to convey information clearly and effectively.
• Active listening and problem-solving skills.
• Organizational Skills:
• Strong multitasking and time-management abilities.
• Attention to detail and accuracy in administrative tasks.
• Proficiency in managing appointments and schedules.
• Customer Service Orientation:
• Friendly and approachable demeanor.
• Ability to handle customer inquiries and complaints professionally.
• Commitment to providing high-quality service.
• Technical Skills:
• Proficiency in using office equipment like phones, computers, and fax machines.
• Familiarity with customer relationship management (CRM) software.
• Basic knowledge of MS Office Suite (Word, Excel, Outlook).
• Sales and Persuasion:
• Skills in persuading and influencing customers.
• Ability to understand customer needs and offer suitable solutions.
• Experience in meeting sales targets or generating leads is beneficial.

Typical Work Environment:

• Office Setting: The role is usually based in an office or a front desk area.
• Customer Interaction: High interaction with customers both in person and over the phone.
• Standard Working Hours: Often follows regular business hours, but may require flexibility depending on the industry.

Career Path and Opportunities:

• Advancement: This role can be a stepping stone to more senior administrative positions, customer service roles, or sales and marketing careers.
• Skill Development: Provides opportunities to develop valuable communication, administrative, and customer service skills.
• Networking: Offers a chance to interact with a broad range of people, helping to build a professional network.

Tips for Success:

• Stay Organized: Keep track of schedules, appointments, and calls to manage the dual responsibilities effectively.
• Enhance Communication: Continuously improve your communication skills to handle customer interactions professionally.
• Stay Updated: Keep up with company products, services, and policies to provide accurate information to customers.
• Be Proactive: Anticipate the needs of visitors and callers, and provide solutions before problems arise.
• Maintain a Positive Attitude: Approach each interaction with a positive and helpful mindset.

Job Types: Full-time, Fresher

Pay: ?10,085.08 - ?25,029.44 per month

Schedule:

• Day shift

Language:

• English (Preferred)

Work Location: In person