Job Description

Job Summary

The Receptionist cum Telecaller will be the first point of contact for the company, providing administrative support across the organization. They will handle the flow of people through the business and ensure that all receptionist responsibilities are completed accurately and delivered with high quality and promptly. Additionally, they will handle outbound and inbound calls, promoting products and services to clients and providing exceptional customer service.

Key Responsibilities

• Reception Duties
• Greet and welcome visitors, clients, and employees with a positive, helpful attitude.
• Answer, screen, and forward incoming phone calls.
• Provide basic and accurate information in-person and via phone/email.
• Maintain office security by following safety procedures and controlling access via the reception desk.
• Update calendars and schedule meetings.
• Perform clerical duties such as filing, photocopying, transcribing, and faxing.
• Telecalling Duties
• Make outbound calls to potential and existing clients to promote products and services.
• Handle inbound calls, address customer inquiries, and resolve issues.
• Keep records of calls and customer responses.
• Maintain a customer database and update information as necessary.
• Meet daily, weekly, and monthly call quotas as set by management.
• Administrative Support
• Manage the reception area and ensure it is tidy and presentable.
• Coordinate with internal teams and support staff as needed.
• Assist with administrative tasks and projects as assigned by management.
• Manage office supplies inventory and place orders as needed.

Qualifications

• Education: High school diploma or equivalent; additional certification in Office Management is a plus.
• Experience: Proven work experience as a Receptionist, Front Office Representative, or similar role. Experience as a telecaller or in a customer service role is highly desirable.
• Skills:
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Hands-on experience with office equipment (e.g., fax machines and printers).
• Professional attitude and appearance.
• Strong communication skills, both verbal and written.
• Excellent organizational skills and attention to detail.
• Ability to be resourceful and proactive when issues arise.
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Customer service attitude.

Job Type: Full-time

Pay: ?10,000.00 - ?15,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• Telemarketing: 1 year (Preferred)
• tele sales: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person