Job Description

Position Type: Full-Time

About the Role:

We are looking for an enthusiastic and professional Receptionist cum Telecaller to join our team. This role combines front-desk responsibilities with telecalling, ensuring a seamless customer experience for students and professionals seeking study visa assistance. The ideal candidate will have excellent communication skills, a welcoming demeanor, and the ability to multitask effectively.

Key Responsibilities:

Reception Duties:

• Greet and welcome visitors with a positive attitude.
• Manage the front desk and ensure a clean and organized reception area.
• Handle incoming calls, emails, and walk-in inquiries, directing them to the appropriate department.
• Maintain and organize client records and appointment schedules.
• Assist with administrative tasks such as data entry and document filing.

Telecalling Duties:

• Make outbound calls to potential and existing clients to promote study visa services.
• Provide accurate and detailed information about study visa processes, requirements, and programs.
• Schedule appointments for consultations and follow-ups.
• Maintain a database of leads and update it regularly with call notes and outcomes.
• Address client queries and resolve concerns professionally and efficiently.

Customer Engagement:

• Build and maintain strong relationships with clients through excellent service.
• Provide guidance on study visa application steps, documentation, and timelines.
• Collect and process client feedback to improve services.

Requirements:

• Experience:
• 1+ year of experience in a similar role (receptionist, telecaller, or customer service).
• Experience in the study visa industry is a plus.
• Skills:
• Exceptional verbal and written communication skills in English (knowledge of additional languages is a plus).
• Proficient in MS Office (Word, Excel, Outlook) and CRM tools.
• Strong organizational and multitasking abilities.
• Ability to handle high call volumes and work under pressure.
• Traits:
• Friendly, approachable, and customer-focused attitude.
• Problem-solving mindset with attention to detail.
• Professional appearance and demeanor.

What We Offer:

• Competitive salary and incentives.
• Training and development opportunities.
• A supportive and collaborative work environment.
• Career growth potential within the organization.

Job Type: Full-time

Pay: ?8,086.00 - ?26,175.16 per month

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Performance bonus
• Yearly bonus

Work Location: In person