Job Description

Salary - Rs. 15,000 per month

Location- Kolkata(Local candidate only)

Only female candidate should apply for the position, preferable from "financial sector".

Experience - 1+ year

Education - Graduate(Any Stream)

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• Must be proficient in handling customer issues faced and coordinating with internal team to solve such queries
• Proficient in handling customer queries and concern
• Provide feedback to the Team Leader.
• Preparing inbound and outbound call reports
• Escalating customer complaints to the right level
• Responsible for effectively handle the existing customer inquiries and develop new business by marking leads and informing sales team
• Attend walk-in customers and solve their queries
• Drive cross-sell of other financial products to existing customers.
• Ensure customer callings as per CRM leads and update in system
• Take feedback from existing customers and obtain references to increase customer base .
• Ensure strong follow up for collection of small dues from customers
• Maintaining a pleasant working environment for your team and at the same time looking after the reception as to dispatch the daily correspondence, allow and greet the visitors.

Job Specification -

• Must be proficient in handling customer issue.
• Must be proficient in English, Hindi and Bengali
• Must have customer centric approach.
• Liaison & communicate with existing customer regarding the service issue or any other concern related to the product.
• Proficient in handling customer queries and concern.
• Helped customers in clearing their queries through call and email.
• Self-motivated and target oriented
• Knowledge of financial services industry

Salary-

Rs. 15,000/- per month.

Job Types: Full-time, Permanent

Pay: ?15,000.00 per month

Jadwal:

• Day shift