Receptionist Cum Customer Service Representative
Year Kolkata, West Bengal, India
Job Description
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Salary - Rs. 15,000 per month Location- Kolkata(Local candidate only) Candidate only from "financial sector" should apply for the position. Experience - 1+ year Education - Graduate(Any Stream) -
- Must be proficient in handling customer issues faced and coordinating with internal team to solve such queries
- Proficient in handling customer queries and concern
- Provide feedback to the Team Leader.
- Preparing inbound and outbound call reports
- Escalating customer complaints to the right level
- Responsible for effectively handle the existing customer inquiries and develop new business by marking leads and informing sales team
- Attend walk-in customers and solve their queries
- Drive cross-sell of other financial products to existing customers.
- Ensure customer callings as per CRM leads and update in system
- Take feedback from existing customers and obtain references to increase customer base .
- Ensure strong follow up for collection of small dues from customers
- Maintaining a pleasant working environment for your team and at the same time looking after the reception as to dispatch the daily correspondence, allow and greet the visitors.
- Must be proficient in handling customer issue.
- Must be proficient in English, Hindi and Bengali
- Must have customer centric approach.
- Liaison & communicate with existing customer regarding the service issue or any other concern related to the product.
- Proficient in handling customer queries and concern.
- Helped customers in clearing their queries through call and email.
- Self-motivated and target oriented
- Knowledge of financial services industry
- Day shift
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Job Detail
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Job IdJD3278044
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKolkata, West Bengal, India
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EducationNot mentioned
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ExperienceYear