Job Description

1. Customer Outreach

• Inbound Calls : Answering calls from customers and providing information or assistance based on their queries.
• Outbound Calls : Making calls to potential clients or existing customers for various purposes like sales, promotions, surveys, or service reminders.

2. Sales and Lead Generation

• Product/Service Promotion : Telecallers are often tasked with promoting the company's products or services. They may need to convince leads to make purchases or take further action.
• Cold Calling : Calling prospective customers who have not shown interest yet, introducing products/services, and generating interest.
• Lead Qualification : Assessing whether a potential lead is worth pursuing based on specific criteria like budget, interest level, etc.

3. Customer Relationship Management

• Customer Support : Offering support or troubleshooting to resolve customer issues, complaints, or queries.
• Follow-Up Calls : Ensuring customer satisfaction through follow-up calls and maintaining long-term relationships.

4. Data Entry and Record Keeping

• Updating CRM Systems : Recording information about calls, including customer details, sales conversions, feedback, and follow-up actions.
• Managing Databases : Maintaining and updating customer or client databases.

5. Meeting Targets and Reporting

• Sales Targets : Achieving sales or call-related targets, which may include quotas for successful conversions, call volumes, or customer satisfaction scores.
• Reporting : Preparing and submitting daily, weekly, or monthly reports about call statistics, progress, and outcomes.

6. Providing Product/Service Information

• Explanation of Products/Services : Providing clear and concise information to customers regarding the company's offerings, pricing, and benefits.
• Clarifying Doubts : Addressing any customer doubts or queries related to products/services.

7. Feedback Collection and Market Research

• Surveys and Feedback : Conducting surveys to gauge customer satisfaction and gather insights about products or services.
• Market Research : Identifying market trends or customer needs that can inform business strategies.

8. Handling Objections

• Overcoming Objections : During sales calls, telecallers need to address customer objections effectively by providing convincing answers and solutions.

Skills Required for a Telecaller:

• Communication Skills : Clear and confident speaking abilities to convey messages effectively.
• Listening Skills : Understanding customer needs by actively listening to their concerns.
• Persuasion Skills : Being able to convince customers to take action (e.g., buy a product, sign up for a service).
• Problem-Solving Abilities : Offering solutions to customer issues or complaints.
• Patience : Handling difficult calls and managing customer frustration calmly.

Tools Commonly Used:

• CRM Software : For managing customer interactions, tracking calls, and following up.
• Dialers : Automatic systems for dialing numbers and managing call queues.
• Email and Messaging Systems : To follow up on calls or provide additional information after conversations.

In summary, a telecaller's job involves making or receiving calls, promoting products or services, handling customer queries, managing databases, and achieving sales or service-related goals. Effective telecallers are typically skilled in communication, problem-solving, and customer service.

Job Types: Full-time, Part-time

Pay: ?8,000.00 - ?12,000.00 per month

Schedule:

• Day shift

Work Location: In person