Job Description

Position:ReceptionistLocation:AhmedabadExperience:1 - 2 YearsIndustries:Digital MarketingResponsibilities:Call Handling: * Answer all incoming calls professionally and courteously as the first point of contact for EcoOrigin.

• Provide general information about the companyxe2x80x99s services, free inspections, and basic processes (e.g., how EcoOrigin operates).
• Determine the purpose of each call and identify if the caller is an existing or new customer.
• Call Transfer and Coordination:
• If the caller is an existing customer, transfer the call to the assigned Customer Service Officer (CSO) already handling that customer.
• Ensure the call is directed to the correct team member or department if the CSO is unavailable or the inquiry relates to a different area (e.g., technical support or installation team).
• Customer Assistance:
• Handle basic inquiries, such as inspection booking procedures, general pricing information, and company contact details.
• Provide polite and helpful responses to any callerxe2x80x99s questions to maintain a professional image of the company.
• Communication Management:
• Log details of calls, including caller names, contact information, and the nature of their inquiry, to ensure all interactions are recorded.
• Relay messages to the appropriate staff members if a direct transfer is not possible.
• Support to CSO and Team:
• Assist the CSO by managing high call volumes and prioritizing urgent inquiries.
• Notify the CSO team of any missed calls or follow-up actions required for specific customers.
• Reception and Administration:
• Greet walk-in customers and visitors, ensuring they feel welcomed and directing them to the relevant team member.
• Maintain a tidy and organized reception area to reflect a professional and welcoming environment.
• Perform light administrative duties, such as scheduling appointments or maintaining basic records.

Required Skills

• Net savvy and adapt at computer skills.
• Logical thinking.
• Organizing.
• Good in communication

Required Qualification: - Any GraduationSalary :- Upto 3.60 LPAIf you are interested for this opening please send updated resume on same mail with following details.Total No. of Years Experience :-Current CTC :-Expected CTC :-Notice Period :-

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