Job Description

Summary The Quality Manager responsible for handling technical complaints is tasked with investigating and managing technical complaints raised by clinical investigator sites regarding Investigational Medicinal Products (IMPs) and Medical Devices.
Support data integrity incidents, manage escalations, and contribute to global DI (Data Integrity) networks and initiatives.Key Responsibilities:

• Manages technical complaints investigations to determine root causes and implement corrective actions to prevent recurrence.
• Collaborate with cross-functional teams to gather data, lead, and perform Root Cause Analysis to identify the likely root cause of events.
• Review and approve complaints as the site Investigation approver.
• Manage multiple investigations concurrently.
• Periodically analyze trends in technical complaints.
• Participate in audits and inspections, including inspection readiness activities.
• Handle data integrity escalations.
• Implement and drive global Data Integrity (DI) network initiatives

Essential Requirements:

• More than Over 10 years of practical experience in the chemical/pharmaceutical industry or over 5 years of experience in pharmaceutical operations. In-depth knowledge of pharmaceutical facilities, manufacturing, and laboratory systems and processes-.
• Proficient in conducting Root Cause Investigations. Effectively collaborate with the Investigation team to ensure timely completion.
• Experienced in cGMP manufacturing, Quality, and Compliance.
• Action-oriented with strong skills in building relationships, problem-solving, planning and organizing, conflict management, coaching, and analytical thinking.
• Capable of completing routine tasks with minimal direction
• Fast learning abilities, able to manage investigations related to small molecule, biologic and CGT products as well as medical devices, packaging and distribution related topics
• Able to promptly communicate roadblocks and challenges, ensuring timely delivery of investigations.
• Excellent verbal and written communication skills.
• Project Management
• Sound knowledge of current international regulatory regulations, cGxP requirements and best practices, including EU-GMP guidelines

Skills Desired Agility, Analytical Development, Auditing, Audit Management, Business Partnering, Change Control, Continued Learning, Health Authorities, Influencing Skills, Knowledge Of Capa, Qa (Quality Assurance), Quality Management, Risk Management, Root Cause Analysis (RCA), Self-Awareness, Six Sigma, Sop (Standard Operating Procedure), Technological Expertise

Novartis