Pre-DisbursementScreening of 100% of the login cases within stipulated TATDocument check for any kind of editing, forgery or deficiency.Profile verifications and Identification of Potential FraudMeeting quality standardsVerification of customer stability, market reputation and social reputationFiltering cases not meeting the standards of the organizationControlling frauds by maintaining HIT rate.Managing samplers and screening the cases within 2 Hours TATHandling internal and external customers.Post DisbursementHandling escalations received from different sources such as RBI complaints, customer support desk, compliance etcFraud investigations and logically concluding the casesUpdating DEDUPE database and restricting fraudulent profilesEmployee investigations in TW productTaking corrective actions. Action on Identified Frauds & Fraud RecoverySeedings and Mystery shoppingNon Starter Verification, PDAVTrainings to TW staff, Collection agencies, dealer staffsVendor verificationsRC verificationsLiaison with industry, Networking and gathering market practices and updates
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