Job Description

•Key Responsibilities:•

Answering Healthcare Inquiries: Handle incoming calls from patients, caregivers, and healthcare professionals seeking information and assistance.

Appointment Scheduling: Assist patients in scheduling medical appointments, consultations, and follow-up visits.

Insurance Verification: Verify patient insurance information, eligibility, and coverage for medical services.

Patient Support: Offer emotional support and guidance to patients and caregivers, especially during stressful or sensitive situations.

Complaint Resolution: Address patient complaints, concerns, and feedback professionally and effectively, escalating issues as necessary.

Follow-Up: Conduct follow-up calls with patients to ensure their satisfaction and gather feedback on their healthcare experience.

•Qualifications and Requirements:•

Healthcare-related certification or degree is a plus.

Ready to work at night shift.

Prior experience in healthcare call centres, patient services ,or USA based firm, or a related field will be preferred.

Knowledge of medical terminology and healthcare processes will be preferred.

Good verbal and written communication skills with a compassionate and empathetic demeanour.

Strong organizational and time management skills.

Positive attitude, patience, and a commitment to delivering exceptional patient care.

Job Type: Full-time

Pay: ?20,000.00 - ?30,000.00 per month

Schedule:

• Day shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• tele sales: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person