Job Description

Quote to Cash Manager - Finance Shared ServicesEmployment Type:- Permanent.The Area: Morningstar is looking for Quote to Cash Manager for the Finance Shared Services. The Finance Shared Services is responsible for executing day to day Procure to pay/ or Quote to Cash activities of Morningstar Global business in a process oriented and disciplined manner.Role Summary: Reporting to Sr. Manager - Finance Shared Service. This role is responsible for execution, overseeing, leading the end to end Global Quote to Cash Process. Responsibilities also includes the coordination and completion of process on time. Setting deadlines, assigning responsibilities, monitor and summarize progress of process. This position is based in our Mumbai office.Responsibilities

• Manage end to end Global Quote to Cash process
• Ongoing basis ensures excellence levels of service quality and overall Quote to Cash operations.
• Supports the identification and drives process and service improvement opportunities globally for the assigned areas of responsibilities within the end to end QTC process
• Maintain the Quote to Cash global policies, standards and process documentation for the defined process areas of responsibility.
• Run continuous improvement initiatives to drive Quote to Cash excellence.
• Represents the assigned Quote to Cash process areas of expertise in cross functional projects.
• Ensure SLAs are achieved, and customers processes are delivered.

Manager of People Role

• Manages a team to lead them to achieve team goals.
• Understands the entire order to cash value stream and applies the knowledge to achieve results
• Identifies performance gaps, their reasons and bridges those gaps
• Coaches/counsels/mentors staff to deliver exceptional results and develops and assists them to achieve their career goals
• Makes work allocation decisions
• Aligns with organizational goals, direction and strategy and shares and communicates them to his direct reports and motivates and encourages them to align and achieve them
• Maintains and provides relevant accounting documentation and provides support to internal as well as external auditors for timely completion of audits.
• Identifies patterns and gets to the root of issues causing bottlenecks/problems/issues and leads resolution to improve customer experience and department metrics
• Conceptualizes and participates in process improvement projects
• Communicates effectively with external and internal stakeholders
• Documents new and updates documentation for existing processes as improvements/changes are agreed.

Requirements

• Commerce Graduate (B.Com/M.com/MBA)
• Minimum 10 years of operational experience in Order to Cash operations
• Successful track record in delivering process and IT improvement initiatives
• Worked in with third party service providers delivery teams.
• Thorough knowledge of Order to Cash cycle
• Able to engage confidently with stakeholders in countries
• Good Oracle and Salesforce user knowledge
• Good written and verbal English.
• Detailed Customer Master Data Management
• Project management experience
• Have strong communication, negotiation and strategic influencing skills with diverse, multi-functional stakeholders

Morningstar is an equal opportunity employerI10_MstarIndiaPvtLtd Morningstar India Private Ltd. (Delhi) Legal EntityMorningstars hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. Weve found that were at our best when were purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, youll have tools and resources to engage meaningfully with your global colleagues.

Morningstar