Query Management Service Desk & Helpdesk | 15 To 20 Years | Kolkata

Year Kolkata, West Bengal, India

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Manage overall operations of a helpdesk or support canter.
Ensure all systems and manual processing meets Service level agreements.
Manage escalations.
Service Issue management.
Stakeholder Management and relationship building, Client focus and responsiveness.
Identifying areas for improvement, and ensuring high levels of customer satisfaction.
People Management and grievance handling.
Work closely with Management and share periodic Service delivery reports and review decks.
Performance Management and team performance appraisal.
Managing budgets.

Primary Skills

Strong process knowledge in workforce administration/Employee data administration.
Strong project management skills applied in a business/corporate environment.

Secondary Skill

Experience of managing employee life cycle activities like personal/job/pay changes, HR documentation, New hire/onboarding, transfers, leave & absences, promotions, relocations, separations, etc.
System data entry experience (SAP, Oracle HCM, Taleo, SuccessFactors, etc.)

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