Job Description

The CCB Digital Analytics Team is part of the CCB Data and Analytics Organization. The CCB Digital Analytics is responsible for delivering customer insights to digital product teams so they make data-driven decisions throughout the digital product develop lifecycle. You will implement AA/Tableau dashboards, advanced custom solutions, A/B testing to improve the customer experience and drive business impact. You will work collaboratively with stakeholders across CCB functions and groups

This role represents a core analytics responsibility and offers opportunities to contribute thought-leadership, with exposure to senior leadership. Success in this role will require technical skills, attention to detail and strong project management skills. This role requires expertise in SQL, Analytical tools (or Python) and managing multiple projects, providing insights/reporting for exciting digital features

A successful candidate will be an enthusiastic, self-motivated leader with strong execution skills and demonstrated experience in managing a diverse, complex suite of senior stakeholders through sound influencing, negotiation and conflict management skills. This role requires superior critical thinking, analytical skills, presentation skills, technical abilities, and flexibility/ adaptability to change. Responsibilities

• Lead analytics for a product area, supporting multiple digital product stakeholders hungry for analytics and insights
• Create OKRs, monitor performance of digital mobile/web features, build hypothesis, conduct A/B testing, and identify opportunities for new features
• Get involved and deliver projects ranging from simple trend analysis to cross-channel journey analysis to prescriptive analytics which includes data mining, business judgment and collaboration to improve the customer experience
• Manage and work on all phases of the analytics lifecycle, including documenting data lineage, analysis scoping, data development, hypothesis development, data analysis, generating insights, developing, and delivering presentations of findings
• Look at customer interactions and events across a variety of channels to better understand customer journeys and friction points
• Partner closely and collaborate with data management teams, strategy teams, and other analytics resources across multiple functional teams

Qualifications

• 6+ years of industry experience in a data product / analytics field.
• Bachelor\'s degree required, and Master\'s degree preferred.
• Intellectually curious and eager to learn new things with an eye towards innovation
• Strategic thinker with the ability to focus on business goals and quickly define and deconstruct problems leveraging strong analytical and end-to-end problem-solving skills.
• Excellent at solving problems independently
• Highly organized and able to prioritize multiple tasks
• Excellent written and oral communication skills with the ability to present information in differing degrees of detail and form depending on the audience
• Operational business knowledge of processes, data, controls, and technology platforms

Technical Skills

• Strong SQL skills with ability to pull data using multiple joins, sub-queries and advanced functions in an enterprise scale database environment and/or Hadoop environment
• Foundational to advanced skills in tools such as Adobe Analytics, Tableau, SQL workbench
• Expertise with business intelligence and data wrangling tools such as Alteryx, SAS, or Python
• Expertise with visualization techniques for data analysis and presentation (Tableau preferred)
• Basic skills with JIRA, Confluence
• Proficiency in Microsoft Word, Excel, PowerPoint

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.