Job Description

JOB DESCRIPTION

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.


As a Quant Analytics Senior Associate you will be a part of the Data analytics Reporting Team, DART is positioned to become the pivotal MIS HUB for all operational functions within the Operations. As a global group spinning the USA, India and the Philippines, this role will be integral to the Dart Production(Devops) support setup, tasked with delivering operational solutions.


Job responsibilities

• Responsible to oversee production issues, including root cause analysis, monitoring, troubleshooting, escalating and resolving.
• Ensure production changes are made keeping best practices, lifecycle methodology and overall risk in mind.
• Partner with infrastructure support team, extended team members to ensure communications during critical outages & appropriate coverage.
• Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals.
• Monitor infrastructure, servers, databases, jobs.
• Troubleshoot technical issues or escalate and work with appropriate technology teams or developers to provide solutions.
• Develop/Propose innovative approaches on process improvements & automation possibilities.
• Ability to maintain, upgrade and patch the Control-M environment and suggest recommendation for value addition.
• Flexible to work in night shifts and on weekends as an when needed.
• Closing open support tickets by adhering to the production support service level agreements
• Recommending and implementing solutions to mitigate repeat production issues.

Required qualifications, capabilities, and skills

• 4+ years of professional experience in an application or production support
• Bachelor's degree or equivalent required
• Experience in building monitoring dashboards through Tableau or any other reporting tool
• Knowledge on Service Now ITSM tool or any ticketing tool like JIRA.
• Knowledge of creating reports or supporting business intelligence solutions using tools like (but not limited to) Tableau, Python, Alteryx, SAS etc.
• General desire and aptitude to learn and adapt to new technologies.
• Experience with cloud platforms like AWS or Azure
• Understanding of any relational database like Oracle, Teradata
• Required - Ability to write/understand SQL (PL/SQL, T/SQL, PostgreSQL or similar)
• Required - Creating/ supporting reporting tools (examples include but not limited to Tableau, MicroStrategy, Cognos, SSRS)
• Required - Creating/ supporting ETL tools (examples include but not limited to SSIS, Alteryx, Trifacta, Abinitio, SAS)

Preferred qualifications, capabilities, and skill

• Preferred Basic knowledge of Cloud (AWS, Azure)
• Preferred Basic knowledge of scripting like Linux / Unix or Python


ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.



We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.







ABOUT THE TEAM


Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.



The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.