Job Description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.Role Purpose
The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account.xcdx8fResponsibilities :The Quality Team Lead will be responsible for managing day-to-day audit operations, performance according to the relevant service level metrics, compliance to guidelines and policies for providing the Services. In addition, the team lead will also need to perform Quality Audits and the volume will be defined---Key Responsibilities:xc2xb7 Ensuring timeliness and completion of the audits and all other Service Level agreement defined by Clientxc2xb7 Lead and manage a team of Quality Analysts (IQE) to ensure the delivery of high-quality services in accordance with client requirements and organizational standards.xc2xb7 Develop and implement quality assurance processes, guidelines, and standards to drive continuous improvement and enhance overall customer satisfaction.xc2xb7 Conduct regular ATA to check the understanding of the audits done by IQEs as a part of internal Governancexc2xb7 Carrying our weekly / monthly reviews with clientxc2xb7 Monitor and analyze quality performance metrics, identify trends, and recommend strategies for performance enhancement.xc2xb7 Ensure internal & external calibration sessions are executed based on the expectation in a timely mannerxc2xb7 Timely communications to partners on calibrations & sharing insightful executive summary to the client and required audiencesxc2xb7 Carrying out weekly/fortnightly/monthly deep dives with partners and sharing actions for improvementxc2xb7 Keeping a track of Action Item Tracker and publishing the status for tracking purposesxc2xb7 Carrying out session with the team on different Quality tools to upskill the teamxc2xb7 Collaborate with other departments and stakeholders to implement quality initiatives, resolve issues, and drive process improvements.xc2xb7 Provide coaching, mentoring, and training to team members on quality standards, processes, and best practices.xc2xb7 Strong leadership skills with the ability to effectively motivate, guide, and develop a team.xc2xb7 Excellent knowledge and understanding of quality assurance principles, methodologies, and tools.xc2xb7 Providing insightful recommendations from ATAs & studies conducted by QAsxc2xb7 Carrying out round table conferences and one on one coaching / feedback sessions with the teamxc2xb7 Exceptional analytical and problem-solving skills to identify patterns, root causes, and implement corrective actions.xc2xb7 Excellent communication skills, both written and verbal, with the ability to provide constructive feedback and communicate effectively with team members and stakeholders.xc2xb7 Proficiency in using quality management software and tools to track, analyze, and report on quality metrics.xc2xb7 Detail-oriented with a strong focus on accuracy and attention to detail.xc2xb7 Ensuring Billing targets are met by carrying effective capacity planning and controlling planned & unplanned shrinkage and attrition as per organization standards.xcdx8fSkills :- Excellence Communication & presentation skillsxc2xb7xc2xb7Demonstrated experience in leading and managing a team, preferably in a quality-focused role with a team size of 10-20 Quality Analyst.- Presenting Weekly/fortnightly reviews with the client- Experience in Leading calibration sessions as a leadxc2xb7 Certification in quality management or related field (e.g., Six Sigma, Lean) is a plus.xc2xb7 Proven track record of successfully implementing quality improvement initiatives.xc2xb7 Ability to work independently, make sound decisions, and take ownership of assigned responsibilities.xc2xb7 Flexibility to work in shifts and adapt to changing business needs.xcdx8fQualificationGraduatesxcdx8fExperience :3-5 years Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at . Do not email your resume to this ID as it is not monitored for resumes and career applications.Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at .We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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