Quality Manager
Year Mumbai, Maharashtra, India
Job Description
b'
Manager Quality - IND Business
Total Work experience - 10 Years
Relevant work experience - 1 + yr as a Manager
Shifts - 8am-10pm (Work window) / Rotational
Weekoffs - Any 1 day (rotational)
Summary of Primary Job Responsibilities:
- Responsible for devising and establishing Quality procedures, standards and specifications
- Review customer requirements and make sure they are met and Look at ways to reduce waste and increase efficiency.
- Set up and maintain controls and documentation procedures.
- Monitor performance by gathering relevant data and produce statistical reports
- Measure performance and identify any areas of weakness, recommending and implementing improvements
- Liaise with other managers and staff and provide training, tools and techniques to enable others to achieve quality standards. Assess the effectiveness of changes made.
Typical Qualifications:
Education:
- Bachelor\'s degree in business administration or relevant fields.
Experience Target (in this job or a related function/field):
- Prior experience in quality assurance as a manager or other related roles.
- 3 plus years\' experience in an operations/customer service call center environment.
Skills: (identify essential skills required, and identify additional skills that enable success in performing this job)
- Strong knowledge of quality assurance standards and methodologies.
- Excellent managerial, leadership and communication skills.
- Analytical approach with good numerical skill and understanding of statistical analysis.
- Keen attention to detail and organizational abilities.
- Basic knowledge of computers and use of software like MS Office.
Knowledge: (describe type and level of knowledge needed to perform essential job functions and those that enable success in performing this job)
- Demonstrated experience in managing quality/operations teams in a service environment.
- Must have handled large teams in BPO for Voice & Non Voice process
- Understands the value of confidentiality and sensitivity of tasks at hand
- Consistently exhibits honesty in giving reliable solutions/answers to client\'s inquiries and or issues
Abilities: (describe type and level of abilities needed to perform essential job functions and those that enable success in performing this job)
- Ability to work under pressure in a fast-paced dynamic environment.
- Clear and logical thinking with an ability to deal with ambiguity.
- Communicates effectively in a positive manner
- Excellent Customer Service Skills
- Demonstrates an ability to be well-organized, efficient and self-disciplined
Special Certifications (if appropriate-identify if required to perform the job or just preferred)
- Certification in Lean and/or Six Sigma or equivalent, would be preferred
Travel Required (typical % of time, scope of travel (in country, international), transportation mode, special issues):
- Not required.
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Job Detail
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Job IdJD3324960
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear