Job Description

Job Code JC/2890 Title Quality Executive Process Insurance No. of Requirements 2 Location Powai, Mumbai Salary range 3 LPA to 4 LPA Weekly off1st Saturday and All Sundays Education Graduate / Post Graduate Shift Timings Day Shift 9:30 AM -6:30 PM GenderMale/female Candidate will require to score 60% to 70% in the Aptitude test to proceed ahead. About Process l Monitoring and evaluating call quality standards by studying inbound and outbound calls (recorded or side-by-side or barged), and conducting test calls to agents/service representatives on new products
l Assessing agent performance by measuring skills in use of scripts, product knowledge, sales and service abilitygreeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call
l Providing timely and accurate feedback to agents and conducting monthly help sessions, as required
l Evaluating existing customer interaction/ campaign approaches by rating effectiveness of agents/ service representatives, providing quality ratings, identifying training needs, and helping the Training Manager in developing training programs
l Evaluating overall process performance and identifying gaps by conducting root-cause analysis
l Conducting quality audits
l Maintaining and updating quality assurance policies and procedures
l Identifying and implementing improvement initiatives
l Strong communication & Presentation skills
l Well versed with Excel Requirement1 year Experience as a Quality Aanlyst into Health / Life InsuaranceRevlant Experience as mentioned above in process Transport Boundaries Central Line + Harbour Line only till KoparKhairane + Western Line Only Andheri & Goregaon. Transport FacilityN/A AgeUpto 30 years USPGrowth, Good Salary, Day shiftRounds of interviewApptitude Test + HR round + Operations Round. (Face to Face)DocumentsEducational + Identity Proof + Residential Proof + Offer Letter + Salary Proof (Bank Statement/Payslip) + Relieving letters Job Type: Full-time Salary: 9300,000.00 - 9400,000.00 per year Benefits:

• Provident Fund

Schedule:

• Day shift

Ability to commute/relocate:

• Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 3 years (Preferred)

Work Location: One location