Job Description

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individuals passions, growth, wellbeing and belonging. Were a technology company that leads with our humanity driving our business priorities alongside meaningful social, community, and societal impact.Why Ciena:

• We are big proponents of life-work integration and provide the flexibility and tools to make it a reality with remote work and potentially, part-time work.
• We believe an inclusive, diverse and barrier-free work environment makes for empowered and committed employees.
• We recognize the importance of well-being and offer programs and benefits to support and sustain the mental and physical health of our employees and their families and also offer a variety of paid family leave programs.
• We are committed to employee development, offering tuition reimbursement and a variety of in-house learning and mentorship opportunities.
• We know that financial security is important. We offer competitive salaries and incentive programs, RSUs (job level specific) and an employee share option purchase program.
• We realize time away to recharge is non-negotiable. We offer flexible paid time off!
• Great work deserves recognition. We have a robust recognition program, with ongoing and enhanced awards for exemplary performance.

How You Will Contribute:The Quality Account Manager will work closely with Cienas internal/external customers and other QA engineers in collaboration to deliver the highest quality products in a timely and cost-effective manner.The QAM is responsible for tracking and identifying causes of customer impacting issues, found either internally or externally, and for driving cross functional teams to understand how they occurred, and implementing upstream preventive actions and holistic hardware and software integrated processes. This role will act as a subject matter expert within the Global Quality Team, bridging the expertise within the Ciena R&D teams and the customer facing Quality Management activities.Responsibilities

• Analyzing and communicating customer results with the appropriate teams
• Directly working with account teams and customers on customer needs.
• Monitoring and reporting appropriate metrics that track our continuous improvements in quality
• Creating a cross-functional, collaborative working approach to addressing customer quality concerns
• Recommending and implementing changes to Cienas quality assurance procedures
• Participating in the day-to-day QA activities, supporting the Global Customer base
• Review requirements with developers and other QA engineers for consistency and accuracy
• Participate in the use of established test processes and methodologies
• Work with other departmental staff to achieve QA team objectives
• Take on other duties, and special projects as needed.

What Does Ciena Expect of You?

• Initiative - youre a self-starter who works with limited direction and is committed to delivering against aggressive deadlines.
• Agility - you are readily able to make key decisions and manage competing and ever-changing account priorities and largely driven by the software development process.

• Communication expertise - you have the ability to influence and tailor your message and ideas to the audience to ensure understanding and consensus.
• The flexibility to work independently and as part of a broader team - you thrive in a multi-disciplinary team environment, but are comfortable working independently as required.
• Relationship builder - with an ability to influence, youre able to get work done through others.
• A commitment to innovation - you keep abreast of the market and competitive developments and are always keen to formulate new ideas and problem solve.

The Must Haves:

• Strong knowledge of customer baselines, and overall telecom equipment.
• Ability to manage multiple projects at one time, often with changing requirements as scrum team needs may dictate
• Must be detail oriented, reliable and have the ability to work both in a team environment and alone with minimal direction and supervision
• Experience with finding the root cause of defects in a complex platforms environment
• Some familiarity with Network Element SONET/SDH/Ethernet
• Strong and demonstrated desire for a career path in QA engineering
• Ability to speak both English fluently.
• Analytical, detailed thinker with strong technical skills.
• Ability to thrive in a collaborative environment where virtual teams will deliver results
• Good interpersonal skills.
• Strong work ethic with ability to work flexible hours, including evening and weekends.
• Must be a team player, draws energy and drive in working with others.
• B.S. degree in Computer Science/Engineering or related technical field.
• Minimum 5 years of proven quality experience

Assets:

• Documented training and certifications desired.

Not ready to apply? Join our to get relevant job alerts straight to your inbox.At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.Ciena is an Equal Opportunity Employer, including disability and protected veteran status.If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

Ciena