Job Description

:Team is also doing QC of Flood and Hazard Insurance regulatory requirements , and collateral perfection and release QC is also part of the centralized QC team along with additional tasksJob SummaryAssociate is accountable to review Quality check on loan documents. The process involves QC on review of collaterals perfecting the lien and indexing it adhering to business SLA. The responsibility also involves capturing FRBNY, Core and Business metadata by interpreting language within legal documents. Post the review of the documents the team is also responsible to pledge loans to FRBNY.Job Responsibilities

• Manage the production workflow and ensure there are no backlogs and SLA breaches, Review EOD checks to ensure all requests received are assigned and processed
• Recommend changes to the procedure to the Manager and LOB head on a timely basis, All process changes/ updates to be cascaded to team and updated in procedures
• Ensure proper resiliency plan in place to during any contingencies, Identify root cause for problem pertaining to productivity & Quality
• Communicate effectively within the team, market and business partners, Supervise a process which performs collateral related activity
• Closely monitor the team on a day to day basis to ensure all SLA\'s (Quantity & Quality) are met and any exceptions are immediately escalated for resolution
• Supervision & assessing work allocation, identifying areas of capacity during day across all Global sites, Implement strategy and core objectives for the team in line with the global operations roadmap
• Ensuring all controls and JP Morgan requirements are adhered to at all times and any risk items escalated immediately
• Comply with audit and compliance regulations and be the focal point for internal and external audits, Be the SME; handle complex Process related queries and clarifications from the Team members
• Critical in providing input, development and management of projects in the team on client service, system enhancements, end to end process reviews
• Manage process escalations from internal/external customers, Ensure timely escalation to Senior management, as appropriate, Comply with Policies, Guidelines and Controls, Communicate effectively within the team, market and business partners

Required Qualifications, Skills and Capabilities:

• Bachelor\'s degree with minimum 7 years of experience)
• Loan processing or Flood Insurance, Documentation and QC Experience in banking industry
• Demonstrate excellent verbal and written communication skills
• Proficient in Microsoft Office suite of applications
• Must have ability to handle high pressure environment and multi-task
• Ability to analyze data and recommend solutions
• Strong interpersonal and customer service skills
• Flexibility to work in any shift timings
• Strong problem solving and decision making skills
• Researching on any queries/ requests sent by the Business Partners/ officers and replying to the same.
• Active participation in process improvements by working with key members to create or suggest process improvements.
• Ability to interact effectively with various levels of bank personnel.

Preferred Qualifications, Capabilities and Skills:

• Ability to work with limited supervision, receiving minimum instructions on new assignments.
• Ability to work in a team environment and flexible to work in night shift.
• Strong knowledge of MS-office applications.
• Strong knowledge on QC tools and analytics

About Us:JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.About the Team:Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.Operations teams develop and manage innovative, secure service solutions to meet clients\' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

JPMorgan Chase