Job Description

Key Responsibilities :

• Customer Communication :
• Make outbound calls to clients or leads, ensuring prompt and clear communication.
• Answer inbound calls, addressing client inquiries regarding products, services, and technical details (related to QCE services).
• Provide product information, detailing the company's engineering and quality control processes, ensuring clarity in communication.
• Customer Satisfaction :
• Identify potential leads through cold calling or by utilizing existing databases.
• Engage with prospects, explain QCE services, and convert them into business opportunities.
• Follow up with leads or clients after initial contact to close deals or resolve queries.
• Sales & Service Promotion :
• Promote services related to quality control and engineering, ensuring potential clients understand the benefits of these services.
• Handle objections and questions with professionalism and product knowledge to increase the chances of a successful sale.
• Database Management :
• Maintain accurate records of calls, leads, and client interactions in the CRM or database.
• Update the database with any changes to customer status or contact details.
• Customer Support :
• Assist customers with troubleshooting and resolving any issues related to services provided.
• Escalate technical issues or complex inquiries to the appropriate departments within the company.
• Reporting & Feedback :
• Provide regular reports on call status, client feedback, and follow-up activities to management.
• Collect feedback from customers and relay it to the quality control team to improve services.
• Quality Assurance :
• Ensure that all communications meet the company's standards for quality and professionalism.
• Collaborate with the engineering or quality control team to understand service offerings and assist with the delivery of precise information.

Job Types: Full-time, Permanent, Fresher

Pay: ?10,000.00 - ?15,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Quarterly bonus

Experience:

• total work: 1 year (Required)

Work Location: In person

Speak with the employer
+91 9770014210