Job Description

Company : QHT

Shift timing : 10AM to 7PM or 2PM to 11PM or Night shift

About Us:

We are one of the best Hair Transplant company in the world. We're looking for motivated and results-driven sales professionals to join our dynamic team and help us achieve our long-term goals.

Key Responsibilities :

• Monitor Sales Interactions : Review and audit sales calls, emails, chat transcripts, and CRM data to ensure they meet quality standards and compliance guidelines.
• Evaluate Performance : Assess sales team performance based on predefined metrics (e.g., customer satisfaction, conversion rates, sales scripts adherence, response times).
• Provide Feedback : Offer constructive feedback to sales representatives to improve their performance. Provide coaching and support for skill enhancement.
• Generate Reports : Prepare regular quality assurance reports that detail trends, performance metrics, issues, and areas for improvement. Present findings to Sales and Operations leadership.
• Identify Areas for Improvement : Analyze sales processes, scripts, and workflows to identify bottlenecks or inefficiencies. Suggest improvements and collaborate with Sales Managers to implement changes.
• Compliance & Best Practices : Ensure that all sales activities comply with company policies, industry standards, and regulatory requirements.
• Training & Development : Assist in the development and delivery of training programs for new and existing sales staff to improve their skills and knowledge of quality standards.
• Collaboration : Work closely with Sales Managers, Trainers, and Operations teams to align on quality objectives, initiatives, and performance goals.
• Customer Feedback : Analyze customer feedback (from surveys, reviews, etc.) to identify recurring issues and ensure they are addressed by the sales team.

Requirements :

• 1-3 years of experience in quality assurance in sales, or customer support roles (sales experience preferred).
• Experience working with CRM software (e.g., Salesforce, Leadsquare) and quality management tools is a plus.
• Strong analytical skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to evaluate sales interactions and provide actionable insights.
• Proficient in MS Office Suite, especially Excel, and other reporting tools.
• Knowledge of sales processe

Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?35,000.00 per month

Schedule:

• Night shift

Application Question(s):

• Are you ok with the above mentioned salary budget?
• Do you have proper system and wifi to work remotely ?
• Are you ok with shift timing 2PM to 11PM or 10am to 7pm

Experience:

• Sales Audit: 1 year (Required)

Language:

• English and Hindi (Required)

Work Location: Remote