Job Description

Minimum Required Experience : 1 year


Full Time


Skills


Quality Monitoring
Description

About SolarSquare:


At SolarSquare we are building the Home-Energy brand of future India. We help homes switch to rooftop solar and move away from traditional coal electricity. We are a full-stack D2C residential solar brand - designing, installing, maintaining (after-sales) and financing solar systems for home-owners across India.

In 3 years we have scaled to become the leading residential solar brand in India. We are obsessed with quality, customer service and innovating to make it simple for homes to switch to solar. We are looking for leaders to join us in this mission.


Know us a bit better through these links:


• Techcrunch SolarSquare article
• Elevation - Podcast with SolarSquare Founders
• Startup by IIT Grads Helps Indian Homes Run on Zero Electricity, Earns Rs 200 Crore in Revenues
• The Climate Conversations ft Solar Square
• Elevation Capital - SolarSquare

:


A Call Quality Auditor, also known as a QA analyst, assesses agent performance in a call center to ensure they're adhering to best practices and providing a positive customer experience. Their responsibilities include:


• Monitoring
• Listening to customer interactions and using evaluation forms to capture insights
• Analyzing data
• Analyzing call center data to generate insights and predict customer trends
• Tracking metrics
• Tracking key performance metrics to improve call quality
• Developing process controls
• Developing standard operating procedures (SOPs) and supporting documentation
• Delivering reports
• Providing weekly reports on trends, insights, and action plans for sales managers, and monthly agent performance reports
• CRM hygiene
• Performing CRM hygiene to help preserve the health and integrity of sales pipelines