Job Description

Line of Service Internal Firm ServicesIndustry/Sector Not ApplicableSpecialism IFS - Information Technology (IT)Management Level Senior Associate & Summary A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You\xe2\x80\x99ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.Our Information Technology Quality team manages Information Technology operational processes, including configurations, change management, and incident management and provides oversight to third party suppliers that deliver services for Information Technology operations.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.As a Senior Associate, you\'ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Use feedback and reflection to develop self awareness, personal strengths and address development areas.
• Delegate to others to provide stretch opportunities, coaching them to deliver results.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Use a broad range of tools and techniques to extract insights from current industry or sector trends.
• Review your work and that of others for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm\'s code of ethics and business conduct.

:The quality control analyst conducts quality control audits of Business Operations services BOS and assures company and client standards are maintained and the integrity of client services are preservedThe Quality Control Analyst will perform a variety of functions including, but not limited to: reviewing and monitoring accounts, identifying problems, analyzing trends, conduct GapMinimum 2-4 years is required in the any of the following areas with overall 8 to 10 years of overall experience in Quality domain.Financial Managed services \xe2\x80\x93Revenue Cycle Management Services \xe2\x80\x93 collections, billing and/or claims experienceFinancial planning and analysis (FP&A)ControllershipLease Accounting ServicesHR Managed ServicesProcurement & Supply Chain Managed ServicesLegal Managed ServicesManaged Review ServicesDiscovery Managed ServicesContract Solutions ServicesLegal Entity ManagementStrategic PMO Managed ServicesSustainability Managed ServicesTax Managed ServicesValue Realization Managed ServicesCustomer service experienceAll payer knowledge required (government and non-government)As a Quality Control Analyst specific responsibilities include but are not limited to:Performs quality control audits; reviews and monitors accounts.Identifies problems, analyzes cause and effect, and suggests recommendations for improvement.Provides daily constructive feedback based on account notation.Identifies areas of weakness and communicates recommendations on changes and improvement to Continuous Improvement Specialists.Document findings of analysis. May prepare reports and suggests recommendations of implementation of new systems, procedures or organizational changes.Be a partner to the delivery teams in monitoring the progress of the project toidentify/prevent risks, by using analytical techniquesDevelop / strengthen checks and balances to help meet and exceed contractualcommitments to customersDevelop / strengthen customer satisfaction improvement programs in the DeliveryorganizationConduct Root Cause Analysis along with preventive/corrective actions, as neededEnable Delivery Organization in the transformation journey of delivering excellence through institutionalization of strong process frameworkEstablish Dashboards and metrics reports at organization level to review with variousstakeholders to define the course of the project.Facilitation of cross functional task force teams for process improvements like size estimation, effort estimation, defect prediction, causal analysis etc.Integrate and harmonize the engagement/client processes with SDC processes for a business unit in order to help the project and engagement team in their project planning and execution work to meet business expectations.Train the Project Delivery teams on various Quality requirements like Metrics, Processes, Risk GovernanceIdentify and Execute Six Sigma, Lean based improvement initiatives across the OrganizationIdentify and drive improvement opportunities for delivery (automation, process tailoring etc)Required Knowledge and Skills:Business Operations Services experience is a mustEfficient Team player, combining communication, interpersonal & problem solvingskills with analytical, decision making and leadership capabilities to enhanceorganizational objectivesHigh quality organizational and facilitation skillsWorked as focal point for quality related programs within departmentsExcellent Problem solving and troubleshooting skillsKnowledge of Data analysis tools like Minitab , Crystal BallNice to have - Knowledge of analytical and dashboarding tools like PowerBI, TableauNice to have - CMMI or Six Sigma Certification or Any Business Operations Services standards certificationGood analytical and math skills;Able to document problems and assist in their resolution;Demonstrated ability exceeding all established department/client quality and productivity standardsProven ability to lead by example and foster mentoring relationshipsStrong written and oral communication skillsComputer and internet literate in an MS Office environmentAbility to establish and maintain effective working relationshipsEducation (if blank, degree and/or field of study not specified) Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required SkillsOptional SkillsDesired Languages (If blank, desired languages not specified)Travel RequirementsAvailable for Work Visa Sponsorship?Government Clearance Required?Job Posting End Date

PwC