Job Description

C.H. Robinson is looking for Quality Assurance Manager to join our team. In this role, you will be leading quality control, improvement, and process implementation across operations in a Global Forwarding division. You will be accountable for driving continuous improvement to meet operational standards established by the Regional Operations program, along with branch- and region-specific initiatives. Your responsibilities include measuring performance, developing improvement plans for branches, ensuring consistency in structure and processes, and contributing to global, regional, and branch initiatives.The duties and responsibilities of this position consists of, but are not limited to, the following:Company representative for all matters of quality and standards with heavy focus on industry verticals (healthcare, pharma, automotive and similar)Responsible for the design, implementation, revision and enforcement of corporate quality standards and methods.Ensure quality methods and processes are in place and effectiveCoordinate quality improvement initiatives and preventive measuresDesign and implement use of statistical data to predict trends and improve overall product quality and system effectivenessDesign and implement use of root-cause analysis to properly identify needed process improvements and corrective actionsUpdate and lead in-process inspection methods and standards through review of existing practices and review of generally accepted industry and internal standardsDevelop and implement disposition and rework standardsLead the reduction of Cost of Quality and internal wasteReview and evaluate potential new business for feasibilityLead internal and external Quality System audits in conjunction with global operations networkInterface with supplier and customer quality representativesAssist branches with achieving ISO 9001:2015 and GDP certification, as assignedEnsure branch level compliance with QMS standards (ISO 9001:2015; GDP) is maintained, as assignedSupport branch staff with GDP quality risk assessments, using ValidaideConduct internal audits/self-inspections against QMS procedures, at branch level, as assignedDocument internal audit non-conformances and oversee investigation and resultant CAPAAssist with QMS SOP coaching (post initial training)/provide support at branch levelMonitor Dashboards (Training Matrices, Approved Suppliers, etc) within the QMS platform, to ensure continuing compliance within agreed parametersAudit operational employees to SOPs and checklistsCreate and deploy intensive and structured plan to develop new hiresRepresent progress, status, and suggested adjustments for internal process improvement measuresAbility to be a team project/task participant and/or key ownerLeverage Corporate Training opportunities in the branch and collaborate on branch level training tools and programsRe-train operational team members based on audit findings, dashboard results and other regional or global metrics resultsInterface between Operational Team, Corporate Operations, Corporate/Regional Training and Technology to drive process improvements and/or system enhancementsCreate, monitor, and update project plans, deliverables, and executive summaries as applicableQuality Implementation:Support Implementation of new business and processDrive adoption of systems enhancements as well as branch improvement plansAbility to execute and explain most operational processes specific to Modal area of expertise as SMEEnsure Customer SOPs are configurable to standard SOPs leveraging optimal processes and technologies and does not conflict with company standardsOther duties or responsibilities as assigned according to the team and/or country specific requirementsQUALIFICATIONSRequired:

• Bachelorxe2x80x99s degree from an accredited college or university

• Minimum 5 years of industry experience or equivalent knowledge

• Strong modal product knowledge

Preferred:

• Ability to collaborate and align across functional and geographical boundaries to achieve results

• Six Sigma or Lean certified

• Proficient in Microsoft Office Suite of programs

• Skilled in process analysis

• Data driven

• Can understand and communicate complex processes to a varied audience in a simple way

• Ability to influence without direct authority

• Effective listener and communicator with strong technical writing skills

• Detail oriented, Organized and Operationally focused

• Proven ability to multi-task and keep stake holders informed

• Ability to create strong working relationships with all organizational teams

• Values a diverse and inclusive work environment

Your Health, Wealth, and SelfYour total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:Group Mediclaim Policy (GMC)Group Personal Accident (GPA) policyCovid-19 related coverage and reimbursementEmployee State Insurance Corporation (ESIC)Group Term Life (GTL) Insurance Plan for employeesEmployee Stock Purchase Plan (ESPP)Investment Declaration & Flexi Benefit PlanVariable Pay based on positionFlexible work arrangementsPaid Privilege, Casual and Sick LeavesPaid Maternity & Paternity LeavesPaid Compassionate LeavesPaid Public HolidaysPaid time off to voteReward & Recognition ProgramWedding AllowanceSpecial Mobility AssistanceEmployee Wellness InitiativesPlus a broad range of career development, networking, and team-building opportunitiesEqual Opportunity StatementC.H. Robinson recognizes the value of equal employment opportunity and is committed to promoting fairness, equity and diversity in the workplace. As an equal opportunity employer, we may invite you to complete the voluntary self-identification. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment, Any information provided will be kept confidential, and separate from your employment application. This information may be used for diversity reporting purposes in accordance with applicable local law.

C.H. Robinson