Job Description

Description: Role: Quality Assurance Manager Industry: Services/Consulting. Years of experience - 12-15 Years Skill Category - Super Super Niche Shift Timings - Regular Shift Location - Hyderabad/Bangalore (WFO - 3 days) Build Best-in class Quality Management System (QMS) from the internal and Industry best practices (Process, Template, Checklist, SOP, guidelines across BO, Tech, Agile, Waterfall) Responsible to manage Quality Management System (QMS) and its currency to industry trends and Legato Requirements Coach the delivery team in first time right quality culture, adoption of QMS practices and champion trainings Ensure code quality, coding standards and peer reviews are followed in all the projects Ensure Delivery tools are adopted across all the projects Provide SME expertise in metrics definition, tracking and insights at tower and India level Develop best-in class trends and analytics and help define organizational quality goals for future Ensure Risk Management across all projects and highlight tower/organization level Risks and Mitigations Ensure Root Cause analysis (RCA) are done and corrective action are implemented in both Tech/BO Towe Drive Knowledge management process (lesson learnt, best practices, any best-in class process/templates) across organization Enforce knowledge codification, sharing and refresh across organization Lead organization level Continuous Improvement (CI) initiatives Report and governance on risks, project need attention, metrics deviations and potential escalations Conduct quarterly quality audit to verify QMS adoption, best practices and reconisation for best projects Mandate Skills: Strong experience in Design, developing, implementing QMS Strong experience in Quality Audit and Audit closure in both Tech/BO Led Quality accreditation programs like ISO, CMMI audit, scaled agile Strong in Business Acumen Experience in driving defining business metrics and metrics insight at organization level Ability to think outside the box Ability to collaborate and work with multiple stakeholders Ability to travel as required MBA or bachelor\'s degree in engineering Certified software Quality Assurance (CSQA) or equivalent 10- 15+ experience in IT/BO sectors Participated in the Quality accreditation programs like ISO, CMMI audit Experience in Minitab and Confluence 10 Years of relevant experience with Quality Assurance Group/Business KPIs definition and analysis 10 years\' experience in Quality Audit group

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