Job Description

RoleQuality Assurance Consultantxcdx8fDo- Support process excellence initiatives and drive improvement projects.- Drive benchmarking and best practices deployment across accounts.- Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT/PCSAT risks.- Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.- Drive projects to improve and maintain the profitability of the process.- Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen on the process floors.- Drive standardization practices on the floor and ensure strict compliance in internal and client defined processes.- Monitor and drive compliance requirements through Internal Common Minimum standards (CMS), ISO 9001, etc.- Ensure all process metrics are met.- Lead quality report and dashboards.- Support in SOP and VSM creation.xcdx8fxcdx8fxcdx8fIf you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at . Do not email your resume to this ID as it is not monitored for resumes and career applications.Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at .We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

Wipro