Job Description

Description :

SUMMARY

The QA Specialist is responsible for assisting the Manager in the facilitation of a knowledge-centric, learning organization focused on providing best-in-class service to our customers. The QA Specialist will monitor billing quality and liaise with the Research and Training members of the department to better target trainings to improve quality in the invoice processing group. Additionally, this person will assist in the formulation of training objectives and policies for the Velocity invoice processing department.

PRIMARY RESPONSIBILITIES

Responsibilities include, but not limited to:

• Audit department processes for accuracy and timeliness
• Assess department weaknesses based on audit results
• Review user-level software, training materials and instructions and provide training to internal invoice processing department on updates/enhancements. Create training materials as needed.
• Perform audits of Velocity invoice processing and provide recommendations to improve quality
• Maintain records on invoice processing quality for each employee involved in the invoice processing process. Ensure that clients can see their portfolio\xe2\x80\x99s quality report on a timely basis.
• Work closely with the department Trainer to deliver instruction in quality aspects and in reinforcing the quality practices through training
• Assist Velocity invoice processing department employees with product and process questions as needed
• Serve as subject matter expert for Invoice Processing department
• Report software defects to development
• Participate in requirements definition and design review meetings with product development team

• Bachelors degree preferred; equivalent experience may be considered in lieu of degree
• Minimum of 1 year experience in Velocity Invoice Processing department; equivalent experience in billing or related quality specialist role may be considered in lieu of internal Velocity experience
• Strong written and verbal communication skills required; must be able to effectively communicate between customers, staff and management
• Excellent organizational abilities; strong attention to detail
• Above average interactive, planning, and time management skills
• Demonstrated ability to develop, evaluate and motivate others
• Good working knowledge of Word, Excel, Outlook and the Internet Explorer
• Able to stand for extended periods of time during training sessions
• Ability to work extended hours when needed

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