Job Description

ABOUT TIDEAt Tide, we are building a finance platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2000 employees.Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.ABOUT THE TEAMThe QA team at Tide is dedicated to ensuring the highest standards of accuracy and compliance within our KYC processes across Tide. Our mission is to safeguard the integrity of our financial services by meticulously verifying customer information and adhering to regulatory requirements.We strive to create a seamless and secure customer experience, continuously innovating and improving our procedures. By fostering a culture of collaboration, transparency, and ethical responsibility, the QA team plays a crucial role in maintaining Tide's reputation as a trustworthy and customer-centric financial platform.ABOUT THE ROLE

• Monthly QA review of KYC tickets (manual, post and auto-onboarding KYC)
• Proposes improvement of existing processes
• Ensures compliance with all policies and procedures containing internal processes, rules and articles concerning onboarding and post-onboarding regulatory obligations
• Assists in the preparation of new procedures and the improvement of existing ones, to ensure performance improvement
• Controls the implementation of new procedures via timed reporting
• Ensures the accurate fulfilment of KYC analyst duties and provides feedback to management in the KYC Department to ensure compliance with the established standards of quality and productivity in processing customer data
• Proposes improvements to the employer's internal systems and platforms that would facilitate the work of all operational analysts, as well as other suggestions for optimisation purposes
• Informs his/her line manager in a timely manner about problems/risks related to the proper function of the KYC Department
• Immediately informs his/her line manager of any violation performed or identified by him/her, related to personal data of clients and/or potential clients of the employer or its counterparties. Maintains confidentiality of internal performance information made known to him/her
• Performs other duties assigned to him/her by the management of the company or his/her line manager

WHAT WE ARE LOOKING FOR

• KYC Expertise: In-depth knowledge of FinTech KYC processes, AML (Anti-Money Laundering) regulations, and compliance requirements (location-based)
• Quality Assurance Methodologies and Risk Assessment.
• Skills: Analytical skills, attention to detail, ethical and trustworthy, proactive, resilient, team player.
• Must maintain clear and concise communication skills for reporting findings and collaborating with stakeholders in English language
• Ability to work effectively with cross-functional teams and provide constructive feedback
• Experience with tools and software for creating detailed reports and dashboards (e.g., Google Sheets, BI tools) and KYC CRMs.

WHAT YOU WILL GET IN RETURN

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities

TIDE IS A PLACE FOR EVERYONEAt Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members' diverse needs and lives.We are One Team and foster a transparent and inclusive environment, where everyone's voice is heard.At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone's voice is heard.You personal data will be processed by Tide for recruitment purposes and in accordance with .

Tide Platform