Job Description

JOB DESCRIPTION

Join the dynamic team at JPMorgan Chase, a global leader in financial services, where we deliver comprehensive solutions through our Consumer & Community Banking division. As a Quality Associate, you will play a pivotal role in enhancing our operations, promoting efficiency, managing projects, and leading automation efforts. You will also support quality testing data analytics, quantitative sampling, and AI/machine learning initiatives, providing key insights through reporting and analytics.


As a Quality Associate in the Consumer and Community Banking Collections, Recovery, and Auto Operations team, you will be instrumental in enhancing our quality operations. Your duties will encompass supporting data analytics for quality testing, quantitative sampling, and initiatives involving Artificial Intelligence and Machine Learning. You will also focus on improving efficiency, managing projects, and spearheading automation efforts. Furthermore, you will provide valuable insights through comprehensive reporting and analytics.

Job Responsibilities:

Mentor a team of quality specialists, fostering collaboration and high performance. Set objectives, provide feedback, and conduct quality checks to ensure continuous improvement. Model Chase Values and foster an inclusive community. Prioritize strategic initiatives to align with organizational goals. Identify gaps and recommend solutions to enhance customer experience and streamline operations. Lead projects from start to finish, addressing potential issues and ensuring timely completion. Collaborate to design effective solutions, evaluate systems, and develop improvements. Analyze data to identify trends and opportunities, delivering insights through management reports. Identify and implement automation and AI/ML opportunities to enhance quality processes. Design and execute critical tests, developing quantitative sampling methodologies. Respond urgently to escalated issues and provide rapid ad hoc analysis for management.

Required qualifications, capabilities and skills:

Bachelor's degree or equivalent experience in financial services. 3+ year in team management, demonstrating leadership skills. Proficiency in data analytics, reporting, and statistical methodologies. Strong skills in Microsoft Products and excellent communication skills. Ability to deliver results under pressure with shifting priorities.

Preferred qualifications, capabilities and skills:

Experience with Webstats and/or ACES. Certification in Six Sigma, Lean, or similar methodologies. Familiarity with regulatory and compliance standards in financial services. Ability to influence and drive change across diverse teams. Proficiency in SAS, Alteryx, Python, JAVA, SQL, or similar software. 1+ years in data analytics and development, preferably in quality testing.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.



We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.



When it comes to buying a vehicle or refinancing an existing car loan, many customers turn to Chase to help. Our auto lending services are constantly evolving and incorporating the latest technology to help match car buyers with dealers, provide competitive financing options and ease loan management.