Quality And Training Analyst
Year Kharagpur, West Bengal, India
Job Description
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+91 6289301084
- Sample and evaluate contact transactions
- Report results of evaluations to Quality/Operations
- Coach Technical Support Executives on the evaluations done
- Run analysis on contact evaluations and highlight trends
- Coach agents based on evaluation trends to improve their technical capabilities
- Use trends to identify training needs and developing action plans
- Help technical support executive to understand appropriate troubleshooting approach
- Participate in calibration sessions with Quality/Operations
- Maintain current understanding of program strategies
- Support management focus on review of key drivers, metrics and operational processes that drive KPI results
- Demonstrate commitment to program internal customer satisfaction.
- Thorough training for the new joinees and regular quality assistance
- Health insurance
- Leave encashment
- Provident Fund
- Day shift
- Morning shift
- Night shift
- Rotational shift
- Performance bonus
- Bachelor's (Preferred)
- total work: 1 year (Preferred)
+91 6289301084
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Job Detail
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Job IdJD3333662
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKharagpur, West Bengal, India
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EducationNot mentioned
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ExperienceYear