Job Description

Job Title: Quality Analyst (QA)Organization Name: NEC Corporation of India Ltd.Reporting Relationship: Reporting to Project managerJob Summary:We are seeking a dedicated and detail-oriented Systems Support and Reconciliation Specialist to join our team. The ideal candidate will have a strong background in system monitoring, data reconciliation, and client coordination. This role involves managing cash and penalty reconciliations, monitoring system performance, preparing documentation, and providing support to various teams. The specialist will ensure timely and accurate completion of tasks while maintaining high-quality standards.Key Responsibilities:1. Cash and Penalty Reconciliation:o Submit reconciliation data for cash and penalties to the client in a timely manner.o Ensure accuracy and completeness of the submitted data.2. System Monitoring:o Continuously monitor the AFCS system for bugs or server issues.o Report and escalate any technical issues to the backend team promptly.3. POS and Server Monitoring:o Oversee the functionality of POS and server systems on a daily basis.o Ensure that systems are operating without interruption and address any issues that arise.4. SLA Documentation:o Prepare Service Level Agreement (SLA) documents.o updating the SLA documentation for additional months as required.5. Coordination and Reconciliation:o Collaborate with clients, the FCA team, and Ishan team to ensure timely closure of reconciliations.o Facilitate communication and coordination to meet reconciliation deadlines.6. Ping Monitoring Tool:o Develop and maintain an Excel-based Ping Monitoring Tool to streamline and expedite the process of checking system pings.7. Pass Issuance Support:o Provide support to the pass issuance team, ensuring the pass issuance process runs smoothly.o Offer training and guidance as needed to ensure team competency.8. SQL Data Management:o Fetch and manage data from SQL databases according to client requirements.o Ensure data accuracy and relevance for client needs.9. ICICI Portal Management:o Oversee the management of the ICICI Portal within the POS system based on client requirements.o Ensure portal operations align with client specifications.10. Audit Documentation:o Prepare and provide necessary documentation to the audit team.o Ensure all documents are accurate and submitted in a timely manner.Qualifications:xc2xb7 Bachelor's degree in Information Technology, Business Administration, or a related field.. 3-5 years of experience.xc2xb7 Proven experience in system monitoring, data reconciliation, and client coordination.xc2xb7 Proficiency in SQL databases and Excel.xc2xb7 Strong problem-solving skills and attention to detail.xc2xb7 Excellent communication and interpersonal skills.xc2xb7 Ability to work independently and as part of a team.xc2xb7 Prior experience in a similar role is preferred.Specialization DescriptionDesigns and implements a robust and compliant framework of current Good Manufacturing Practices (cGMPs) policies, directives, procedures and processes for the global supply chain security program, including serialization, track-and-trace, and product authentication. Installs, configures and upgrades systems. Keeps abreast of changing regulatory requirements and trends and implements systems to address potential compliance impact. Identifies and recommends appropriate actions, activities and projects for continuous improvement. Coordinates with business and technology teams ascertaining system requirements.Level DescriptionSenior level professional that applies advanced knowledge of job area typically obtained through advanced education and work experience. Works independently applying an advanced knowledge of a job area typically obtained through advanced education and work experience. Works to achieve results in a job area, overseeing and managing projects/ processes independently with limited supervision. Problems faced are difficult and are sometimes complex, though are routine. Coaching and reviewing the work of lower level professionals.Headquartered in Japan, NEC is a leader in the integration of IT and network technologies. With over 123 years of expertise in providing solutions for empowering people, businesses, and society, NEC stands tall as a champion in enabling change and transformation across the globe. Present in India since 1950, NEC has been instrumental in burgeoning India's digitization journey continually for the past 70 years.NEC India has proved its commitment to orchestrating a bright future through its diverse businesses from Telecommunications to Public Safety, Logistics, Transportation, Retail, Finance, Unified Communication and IT platforms, serving across the public and private sectors. NEC India, through the deployment of cutting-edge technology, has been powering India in seminal ways, making lives easier, safer, and more productive for all.With its Centre of Excellence for verticals like Analytics platform solutions, Big Data, Biometrics, Mobile and Retail, NEC India brings to the table, innovative, seamless solutions for India and across the world.NEC India is headquartered in New Delhi and has its offices panned across the country. It has branches in Ahmedabad, Bengaluru, Chennai, Mumbai, Noida and Surat.Specialties:IT & Networking Solutions, Unified Communication Solutions, Safety and Security Solutions, Integrated Retail Solutions, Data Centre Solutions, Safe and Smart City Solutions, Transportation Solutions, SDN Solutions, Carrier Telecom Solutions, and Solutions for Society.-

NEC Corporation