Job Description

Bridging Technologies is hiring for Quality Analyst

Experience: Minimum 2 Years in voice process

Location: Mohali

:

We are looking for a candidate who is mature, understands the criticality of the job, and has the ability to speak persuasively. The candidate should have worked with the Quality Analysis of international calls, should have worked with different Quality Tools.

Responsibilities and Duties

Performs call monitoring and provides feedback to the Executives .

Uses a quality monitoring data management system to compile and track performance at team and individual level.

Coordinates and facilitates call calibration sessions for Executives.

Performs & monitors customer care email responses.

Provides actionable data to various internal support groups as needed.

Coordinates and facilitates call calibration sessions for Executives.

Provides feedback to executives, team leaders and managers.

Prepares and analyzes internal quality reports for management reviews.

Perform other duties as assigned.

Evaluate processes for compliance with quality requirements.

Assists with feedback and training of individuals who have contact with customers.

Requirement:

Must have worked in the International process for at least 2 years as a Quality Auditor.

Should have given one to one feedback.

Should have given feedback to Voice , Email and Chat executives.

Knowledge of Quality tools.

Must possess Excellent Communication Skills.

A Bachelor's Degree.

About Company:

Headquartered in the state of California in the USA, Bridging Technologies is not only foremost healthcare software & application Product Company but also an "idea generation" company that believes in bringing new healthcare concepts to reality. We specialize in end-to-end software product development and bring a wealth of experience creating out-of-the-box software for healthcare organizations.

Our culture

Sincere at work, crazy at workplace - we are a bunch of creative, tech-savvy people, passionate about technology and curious about what we can do with it. Our passion to build solutions that make a difference in people's lives has brought us together and a long professional journey has taught us how to do it.

'What's next?' The notion constantly nags us to come up with new ideas, build new things & make the world a better place to live in.

Quality Work

We don't just work but strive to accomplish more than what is expected from us. It's truly worth it when all our hard work and toil is rewarded with some back-patting, and snacks on the house!

Job Type: Full-time

Pay: ?30,000.00 - ?45,000.00 per month

Benefits:

• Food provided
• Health insurance

Schedule:

• Night shift

Application Question(s):

• Are you comfortable to work in night shifts

Education:

• Bachelor's (Preferred)

Experience:

• QA International voice process: 1 year (Preferred)