Job Description

Study Group is a leading provider of international education and a trusted strategic partner to 50 universities around the world. Committed to a better world through education, we deliver high quality international education solutions that drive success for our partners and students \xe2\x80\x93 from outstanding teaching to innovative approaches to international recruitment and student support. Our digital learning company, insendi, helps institutions deliver high-impact, transformational online and blended education using the most pedagogically powerful digital tools available.Visit and for more information and follow our latest news and updates on and our .Quality AnalystNoida, U.P, IndiaFull TimeEntry LevelContract type: Full TimeLocation: NoidaJOB OVERVIEWAs a Quality Analyst, you will play a critical role in ensuring the quality and consistency of products or services offered by the company. Your primary responsibility will be to assess, analyze, and evaluate various aspects of the company\'s processes, products, or services to identify areas for improvement and maintain high-quality standards. You will work closely with cross-functional teams to implement quality enhancement strategies and contribute to the overall success of the organization.ABOUT THE ROLE

• Determines transactional quality standards by monitoring the transactions processed by Coordinators.
• Implement/Direct quality standards for the new medium of services/new service processes.
• Carry out live monitoring of transactions on daily basis to access overall student journey and identify improvement opportunities.
• Provide feedback to agents on identified improvement opportunity.
• Ensure quality performance is communicated to each staff member.
• Responsible for defining process improvement for the team.
• Work with the training team to develop right training modules with efficiency.
• Audit, identify and implement right practices to ensure desired level of accuracy at all time.
• Regular liaising & providing support to the coordinators.
• Planning & scheduling of different events (Quality session, coaching session etc).
• Generate a daily QA and CSAT report for management review.
• Run improvement projects in quality control area and demonstrate quality excellence.
• Ensure compliances to Organisational policies like code of conduct, IT policy etc.

ABOUT YOU

• Should have a graduate degree from a reputed University.
• Should have Minimum 1 year of Study Group experience.
• Basic MS Excel knowledge of using formulas (vlookup, conditional formatting and pivot table)- Excel workbook to be shared separately.
• Knowledge of customer service principles and practices.

ABOUT USStudy Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.ORGANISATIONAL COMPLIANCEStudy Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see ourWe adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply asap.ApplyApply for this positionRequired*Apply withFirst Name*Last Name*Email Address*Phone*AddressResume*We\'ve received your resume. Click to update it.orAttach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) orPaste your resume here orWhat is your current salary?*What is your required salary?*What is your notice period?*Do you have the right to work in the country the role is based in?*Please provide any and all details of family members currently working in the business or close relationships with existing employees or employers within Study Group. If none please state \'N/A\'.*Human Check*This website uses cookies and other analytics technologies. By selecting "Allow", you consent to the recording, use and sharing of your website activity by this website and its service providers.

Study Group