Quality Analyst ( International Bpo )
Year Sanpada, Navi Mumbai, Maharashtra, India
Job Description
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Greetings from Brocus IT Solutions Pvt Ltd Position: Quality Analyst ( International BPO expereince must ) Location : Sanpada, Navi Mumbai 1) Roles and responsibilities & Required Skills:
- Candidate must be comfortable working in night shift and work from office. Excellent written and verbal communication.
- Must be well versed with VOC, AHT, QC Tools, Fatal/Non-Fatal Parameters, and methodologies.
- Candidates must conduct audits as per defined guidelines and sampling for transaction monitoring.
- Candidates from international BPO backgrounds are preferred.
- To drive process improvement initiatives.
- Identify gaps, provide feedback, call calibration and refresher sessions to agents and create audit reports
- Give timely and real time voice call Feedback with a view towards improving Operational and individual efficiency
- Incentives- Daily & Monthly
- Benefits of Insurance.
- Attendance Bonus
- Food Facility (Multicuisine)
- 5 Working Days
- US Shifts
- Food provided
- Health insurance
- Evening shift
- Fixed shift
- Monday to Friday
- US shift
- total work: 1 year (Preferred)
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Job Detail
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Job IdJD3340032
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSanpada, Navi Mumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear