: Key Responsibilities Call quality monitoring. Providing Feedback to DGE. Generating daily, weekly & monthly Quality Reports. Upgradations of business processes. Formulating Assessment Program. Monitoring changing trends. Drawing feedback and checking quality of maintenance. Keeping track of latest industry trends. Creation of evaluation program. Requirements: Min 01 years\' relevant experience. Excellent Communication Skills. Proficient in MS-Excel. Excellent Internet Research & Computer skills. 7 QC tool knowledge preferred
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