Job Description

About Us:

Paytm is Indias leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks financial instruments. To further enhance merchants business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners.

Walk - in Drive - Address:
Enterprise Centre, 102,103,104,105 , 1st Floor, Vile Parle East,
Mumbai, Maharashtra 400099

About the team: Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.

Expectations and Requirement :

1. Quality Auditor with 6 months experience
2. Candidates should have minimum 6 months of experience as a QA in BPO for a collections process.
3. Should be willing to work in Day Shifts with rotational weekly offs.
4. To identify training / coaching needs of the team members and provide the same to the Manager.
5. To give need based coaching and feedback inputs to the process floors, and undertake quality based floor initiatives, resulting in continuous improvement in performance and quality.
6. Coaching the agents according to the observations made while monitoring.
7. Coaching the agents according to the observations made while monitoring.
8. Should have excellent communication skills & should be able to manage day to day operations responsibilities, preparing daily, weekly & monthly MIs as per team requirement

Superpowers/ Skills that will help you succeed in this role:

1. People Management Skills
2. Demonstrated Success and achievement orientation
3. Excellent Communication Skills
4. Strong Relationship and Leadership skills
5. Working Knowledge of Computers

Education: Minimum Graduation required

Why join us:

1. A collaborative output driven program that brings cohesiveness across businesses through technology
2. Improve the average revenue per use by increasing the cross-sell opportunities
3. A solid 360-degree feedback from your peer teams on your support of their goals
4. Respect, that is earned, not demanded from your peers and manager
Compensation:

If you are the right fit, we believe in creating wealth for you
With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants - and we are committed to it. Indias largest digital lending story is brewing here. Its your opportunity to be a part of the story!